Here's what your colleagues have had to say:

• James did an excellent job of presenting the information combined with his own knowledge and experiences.  The class was very interesting and helps understand where the callers with issues (mental illness) may be coming from.
• I really enjoyed the class and was able to get alot out of it that will be able to help me in dispatching. Thank you.
• After 12 years, it was nice to have someone explain why people act the way they do. 
• Finally, something different. 
• I would love to see 2 days, but it's a great start! [Note from Jim: Based on feedback such as this, I have decided to make this a 2 day course beginning in 2012] .
• The identification of specific mental states and appropriate responses to build an alliance was needed information. 
• Any insight to mental illness helps dispatch help caller and it takes stress off if able to help caller.
• My only negatives are that this needs to be a 2 day course. [please see note above] 
• Great information to take back and educate admin/commissioners with.  I have a better understanding of PTSD.
• Class very much improved my general understanding of mental illness. Instructor obviously very knowledgeable and a good engaging teacher.
• Very helpful and informative. I will  highly recommend this class and others given by this instructor.