Note: if you're trying to decide between this course and our new two-day course... This original one-day course continues to receive top ratings from your colleagues. It is an information packed class and is a great value. If current budget constraints allow you only a single day of stress reduction (also addressing 911 relationship issues) this is an outstanding introductory training that exceeds typical one day stress reduction courses (according to participant ratings/comments). The New Two-Day Survive and Thrive provides more extensive equipping to master acute, traumatic and chronic stress while also more deeply exploring the dynamics of 911 Relationships and fully preparing you to "survive and thrive together" in your PSAP! Read more now.
One-Day Course Description Back in 2005, planners of the annual Michigan State NENA Conference chose to include this seminar as a full-day event, recognizing that “Survive & Thrive is fast becoming the Michigan standard for living in the reality of the 911 center.” Moving beyond the important essentials of basic stress management, ”Survive & Thrive” helps dispatchers learn about how their emotions, thought processes, and personal needs help shape their minute-to-minute dispatch experiences and the group dynamics of the 911 staff. This lively and highly interactive one-day course inspires participants and provides them with uncommon depth of understanding and excellent tools to:
Promote healthy relationships and group dynamics in the 911 center
Stay emotionally well grounded
Achieve personal peak performance
Identify the 6 most distressing experiences for dispatchers
Learn to Balance Empathy with Detachment in managing crisis calls
Learn how to overcome & prevent “Compassion Fatigue”
Identify and help diffuse 3 “High Voltage” 911 Staff Conflict Cycles
This training was Jim Marshall's first course, coauthored by Deborah Achtenberg, ENP and designed especially for dispatchers. In creating “Survive & Thrive”, Jim Marshall, drew on expertise as a therapist who specializes in trauma, stress management, and relationships (communication and conflict resolution).
Deborah provided her indepth perspectives as a veteran dispatcher into the daily life of the 911 center. Since then the course has been attended by over 2,000 dispatchers from Michigan to California with outstanding response! Survive & Thrive successfully empowers you to handle the extraordinary mental and interpersonal demands unique to the 911 center.
Testimonials
To read what Survive & Thrive Alumni have to say about their experience, click the tab "What our Alumni Say".
Cost for this 8 hour course: 190.00 per student; or host this class for increased value by qualifying for a flat fee.
Visit our GuestBook to request more information or contact us:
Info@911Training.net, or you can call Deborah at 231.622.1600
Send Snail Mail to:
MasterCare Institute, P.C.
Attention: 911 Training Institute
704 Petoskey Street
Petoskey, MI 49770
Copyright notice: please note that the information contained in this outline is copyrighted and constitutes intellectual property. It may not be transmitted in any form for any other than for informational purposes without prior permission of the author.
