Jim's articles on traumatic stress in the 911 Center have been featured in Emergency Communications Professional Magazine (formerly Emergency Number Professional). These articles give you a great taste of the way he thinks and the quality of information you can expect to receive in his courses. Specifically, this set of articles offers an excellent introduction to traumatic stress and the course Survive & Thrive. If you like these articles you'll love spending the day with Jim learning in depth about what trauma is, how it is impacting you as a dispatcher, and gaining great tools to manage the stress it produces, plus much more.
NOTE: As of 4.18.11 the article Survive and Thrive in the Emotional Terrain of the 911 Center, Parts 1 and 2, are unavailable until hopefully recovered by NENA. The magazine has folded and linked articles are not retrievable to date. Please check back later to see if links have been restored by NENA. Thanks for your interest and sorry for the inconvenience!
