About Us
911 Training Institute is a division of MasterCare Institute, P.C. which Jim Marshall established in 1996. (View Jim's Curriculum Vitae.)
Located in Petoskey, Michigan, MasterCare Provides a full range of mental health services to adults, families, organizations, and businesses. These services include psychotherapy, assessment, training, presentations,and consultations. The Institute specializes in services to address trauma, stress, and their impact on relationships. (To learn more about MasterCare and our relationship focused services and resources, visit www.JourneyIntoLove.com.)
History of the Institute
During many years of Jim's clinical practice he and his sister, Deborah Achtenberg, ENP, exchanging stories about their experiences in providing crisis management services to the public. Until her retirement in May, 2010, she was the Oakland Police Academy Dispatch Training Coordinator in Auburn Hills, Michigan. Jim and "Debbie" recognized that their professional roles as dispatcher and psychotherapist were similar in two very important ways: they were both seeking to help people in their moments of greatest psychological distress; and, both were among the group Jim later called "Extraordinary Care Givers", or "ECGs".
ECGs are professionals who have frequent direct contact with potentially traumatizing events. ECGs include police, fire-fighters, EMTs, crisis counselors, and emergency department doctors and nurses. The traumatic events often encountered by dispatcher-ECGs include "Officer Down" calls, the suicide of callers, calls involving death or injury of a child, and near daily exposure to many other callers in the midst of other life-and-death traumas. Repeated exposure to this kind of acute stress can have serious personal impacts on dispatchers including life-changing problems in mental and physical health, job performance, and their relationships.
Therefore, in 2004, Debbie requested Jim to design a course that would extend beyond generic "stress management" and deal with this unique experience and impacts of acute and traumatic stress in dispatchers lives. This brother/sister dialog continued for months and resulted in Survive & Thrive in the Emotional Terrain of the 911 Center. Survive & Thrive. It has been very well received by over 2,000 emergency telecommunicators in several states and has become the Institute's "signature" course.
Jim's experience working with dispatchers since that time, combined with many requests in the 911 community to develop more training, led him to establishing 911Training Institute in 2009.
The Institute will keep growing in the years to come by continuously improving the quality of our courses on 911 stress, relationships, and management of suicide calls, and by sharing mental health expertise with North America's PSAPs through NENA and APCO conference education and policy initiatives. The Institute Advisory Council, composed of over forty dedicated 911 and clinical professionals, will assure that Jim's passion for the 911 community is directed where he can make the greatest difference in the quality of your life at home and in your PSAP.
If you would like to discuss hosting or learn more about the Institute, just click on the Contact Us tab above, or email Deborah@911Training.net. Thanks much for visiting us!
History of the Institute
During many years of Jim's clinical practice he and his sister, Deborah Achtenberg, ENP, exchanging stories about their experiences in providing crisis management services to the public. Until her retirement in May, 2010, she was the Oakland Police Academy Dispatch Training Coordinator in Auburn Hills, Michigan. Jim and "Debbie" recognized that their professional roles as dispatcher and psychotherapist were similar in two very important ways: they were both seeking to help people in their moments of greatest psychological distress; and, both were among the group Jim later called "Extraordinary Care Givers", or "ECGs".
ECGs are professionals who have frequent direct contact with potentially traumatizing events. ECGs include police, fire-fighters, EMTs, crisis counselors, and emergency department doctors and nurses. The traumatic events often encountered by dispatcher-ECGs include "Officer Down" calls, the suicide of callers, calls involving death or injury of a child, and near daily exposure to many other callers in the midst of other life-and-death traumas. Repeated exposure to this kind of acute stress can have serious personal impacts on dispatchers including life-changing problems in mental and physical health, job performance, and their relationships.Therefore, in 2004, Debbie requested Jim to design a course that would extend beyond generic "stress management" and deal with this unique experience and impacts of acute and traumatic stress in dispatchers lives. This brother/sister dialog continued for months and resulted in Survive & Thrive in the Emotional Terrain of the 911 Center. Survive & Thrive. It has been very well received by over 2,000 emergency telecommunicators in several states and has become the Institute's "signature" course.
Jim's experience working with dispatchers since that time, combined with many requests in the 911 community to develop more training, led him to establishing 911Training Institute in 2009.
The Institute will keep growing in the years to come by continuously improving the quality of our courses on 911 stress, relationships, and management of suicide calls, and by sharing mental health expertise with North America's PSAPs through NENA and APCO conference education and policy initiatives. The Institute Advisory Council, composed of over forty dedicated 911 and clinical professionals, will assure that Jim's passion for the 911 community is directed where he can make the greatest difference in the quality of your life at home and in your PSAP.
If you would like to discuss hosting or learn more about the Institute, just click on the Contact Us tab above, or email Deborah@911Training.net. Thanks much for visiting us!
