Click here to see Dates and Locations for Upcoming Courses
All 911 Training Institute courses are highly interactive classroom experiences. Participants are fully engaged all day long in lively discussion within the full group, small groups, and directly with Jim Marshall. Take a moment to read these brief descriptions, then click on the graphic for the course you want to explore further.
Brief Course Descriptions
To read more about any of the following classes, just click on corresponding graphic.
The Original one day Survive & Thrive. This course goes beyond typical stress management to explore the impact that work place trauma has on you, your team and the center.
"I've been to several classes relating to dispatcher stress. Survive and Thrive is by far the best." Novi Police Department, Michigan
By popular demand! Created by request of dispatchers from several states, this two day course expands on our original one day Survive & Thrive to addresses to explore in depth how traumatic and chronic stress can shape toxic workplace relationship dynamics. You will be equipped with powerful emotion-management and communication and skills to protect your personal and family health AND foster healthier 911 center relationships.
New! Get empowered, get relief, save more lives, learn how to handle suicide aftermath...
Response to this course since launched in 2008 has been incredible.Building Bridges was designed based on the latest research on suicide intervention to provide you with knowledge and skills you can trust.
Jim's mental health expertise will equip you with a depth of insight that will help you feel more confident dealing with the worst calls you'll ever face.
