Testimonials
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Survive & Thrive in the Emotional Terrain of the 911 Center™
"This class covered communication on a level that I have not seen in a dispatch
training program before."
San Luis Obispo Police Department, California
"The instructor was very credible, believable and truly cared about the material and
about each of us as people and as professionals. He was very committed and
intelligent about the course material."
Paso Robles Police Department, California
“It‘s the best dispatcher stress class I’ve seen. I’ve been to several classes relating
to dispatcher stress trying to find one to send my people to. Survive and Thrive is
by far the best and the only one that everyone has felt the same about!!
Novi Police Department, Michigan
“You were very engaging and there was not a dull moment. Your insight as a
psychologist and as a brother to a dispatcher gives you a unique outlook on our
profession.”
"I appreciate the way this important information is being introduced into
government by such a competent instructor.
“Jim was very down to earth with us. He was informative, honest, funny and
insightful. This was an eye-opening class.”
“This course helped me to realize and appreciate the important things in life. Will
help me both in my professional and home life.”
“It is totally dispatch oriented, so many other trainings are police based.”
“There are lots of great ideas on diffusing anger and gossip as well as maintaining
self-health.”
“For new people it offers information to help from becoming a victim of distress
and/or fatigue and avoid getting hooked into the gossip mill., For veterans offers
the tools to diffuse situations”
“Of all of the stress management classes, this was the most applicable to what we
do!”
“I feel more valued in my job”
Emergency Telecommunicator Course (ETC)™
"I’m so glad that I was able to take this class. I have been a dispatcher for ten
years and wanted to learn more and be more effective as a dispatcher. I think I
have gotten more then I thought I would! Thank you!"
Oakland Police Academy, Michigan
“Extremely informative class. Being new to this career, Debbie kept the material
basic enough so I could grasp and also elaborated/adjusted to those with more
experience. All material was covered in appropriate amounts. Great Class!
"This was the first training class I've been to that actually had a dispatcher (current
or former) teaching the class. It added an authenticity quality I have never had
before"
“Exceptional instructor– made sure of understanding and participation”
"I would gladly and enthusiastically take any course taught by Deborah. Her
experience, background, knowledge and enthusiasm showed”
"Good for all experience levels. Everyone can learn something”
“Great class, Fabulous Instructor!”
Contact us if you are interested in hosting - anywhere in the U.S.!
Click Here for the "Contact Us" page
"This class covered communication on a level that I have not seen in a dispatch
training program before."
San Luis Obispo Police Department, California
"The instructor was very credible, believable and truly cared about the material and
about each of us as people and as professionals. He was very committed and
intelligent about the course material."
Paso Robles Police Department, California
“It‘s the best dispatcher stress class I’ve seen. I’ve been to several classes relating
to dispatcher stress trying to find one to send my people to. Survive and Thrive is
by far the best and the only one that everyone has felt the same about!!
Novi Police Department, Michigan
“You were very engaging and there was not a dull moment. Your insight as a
psychologist and as a brother to a dispatcher gives you a unique outlook on our
profession.”
"I appreciate the way this important information is being introduced into
government by such a competent instructor.
“Jim was very down to earth with us. He was informative, honest, funny and
insightful. This was an eye-opening class.”
“This course helped me to realize and appreciate the important things in life. Will
help me both in my professional and home life.”
“It is totally dispatch oriented, so many other trainings are police based.”
“There are lots of great ideas on diffusing anger and gossip as well as maintaining
self-health.”
“For new people it offers information to help from becoming a victim of distress
and/or fatigue and avoid getting hooked into the gossip mill., For veterans offers
the tools to diffuse situations”
“Of all of the stress management classes, this was the most applicable to what we
do!”
“I feel more valued in my job”
Emergency Telecommunicator Course (ETC)™
"I’m so glad that I was able to take this class. I have been a dispatcher for ten
years and wanted to learn more and be more effective as a dispatcher. I think I
have gotten more then I thought I would! Thank you!"
Oakland Police Academy, Michigan
“Extremely informative class. Being new to this career, Debbie kept the material
basic enough so I could grasp and also elaborated/adjusted to those with more
experience. All material was covered in appropriate amounts. Great Class!
"This was the first training class I've been to that actually had a dispatcher (current
or former) teaching the class. It added an authenticity quality I have never had
before"
“Exceptional instructor– made sure of understanding and participation”
"I would gladly and enthusiastically take any course taught by Deborah. Her
experience, background, knowledge and enthusiasm showed”
"Good for all experience levels. Everyone can learn something”
“Great class, Fabulous Instructor!”
Contact us if you are interested in hosting - anywhere in the U.S.!
Click Here for the "Contact Us" page