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This resource was prepared to help your 911 center build its Comprehensive Stress Management Program. (In the book, The Resilient 911 Professional, we call this a PSAP Resilience Program.) The link here will take you to 911Wellness.com where you'll find the Toolkit, including the NENA Standard on Acute/Traumatic and Chronic Stress Management, and more. Let us know if you don't find what you need.
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