Subject Matter Experts in our Fields, Highly committed to serving our Very First Responders, and deeply grateful for the privilege

WHO WE ARE

Meet Our Team

Assembling just the right team with a deep heart for 9-1-1, EMS, and public-safety has taken years. And the wait was well worth it! Our Administrators and Faculty are true collaborators in advancing the 911TI mission in accord with 911TI's values. Our carefully selected instructors are each highly qualified subject matter experts in their fields: psychology, health, organizational wellness, management and leadership, and emergency response.

Each member of our team was chosen not just because of what they know but who they are as people. Together we design and deliver vibrant learning events and resources of unparalleled quality, customized to empower 9-1-1 and EMS professionals for long, rewarding careers and personal resilience.


To learn more about each member of our faculty, their unique roles at 911TI, and their backgrounds, click on the people below to read their full bio.

ADMINISTRATION & FACULTY

Deborah Gagnon, MS
OPERATIONS & TRAINING MANAGER

Deborah Gagnon leads all 911TI operations, including design of customer services, contract management, and logistical support for 911TI's partnering agencies and our faculty.
Kim Ostin
ASSISTANT TRAINING MANAGER
Kim Ostin is a retired 9-1-1 supervisor with 33 years of service. She provides instructor support and customer care to 911TI's partnering agencies, assuring seamless delivery of our training and consulting services.   
Linda Marshall, BA
CO-FOUNDER AND TREASURER
Linda Marshall joined Jim Marshall and Deborah Achtenberg in creating 911TI. She advises in shaping all major 911TI initiatives and oversees financial bookkeeping. 
Ryan Dedmon, MA
OUTREACH DIRECTOR AND RESILIENCE INSTRUCTOR
Ryan Dedmon is a retired 9-1-1 professional and a California POST Academy Instructor. He supports 911TI's relationships with 9-1-1 professionals through personal outreach and social media, as well as facilitating classes.
Jim Marshall, MA
CEO, CO-FOUNDER AND LEAD INSTRUCTOR

Jim Marshall is a licensed mental health professional deeply embedded in the 9-1-1 industry. Jim guides the 911TI faculty in development of innovative curriculum and resources. He advocates for national initiatives upholding the well-being of our Very First Responders.
Jim Lanier, MPA, ENP
RESILIENCE & MANAGEMENT INSTRUCTOR AND CONSULTANT

Jim Lanier has served as paramedic, firefighter, 9-1-1 dispatcher, manager of communication centers and has long been dedicated to advocating nationally for dispatcher wellness. He brings deep passion and expertise to his role as an instructor and consultant for 911TI.   

Here's the bottom line for the Thin Red Line...

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911TI is far more than just a training company:

We're your #1 Partner & Subject Matter Expert in Producing and Sustaining a 

RESILIENT, PEAK-PERFORMING 9-1-1 WORKFORCE!