Passion and Unique Expertise driving A New Vision
 for Training in the 911 Industry
Choose below from a full menu of courses taught by Jim Marshall within our two areas of specialty. 
...helped "pull me back" to a more compassionate place with new tools... I will definitely recommend this class for my management to send others... Best class participation I've been involved with. Exceptional.
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"Foundations of Emergency Mental Health Dispatching"
Clinically informed strategies for boosting cooperation of callers with Mental Illness
"911 Peak Performance through Optimized HomeLife"
The Nation's only course bringing together 911Pros and their families to protect life on both fronts! Very funny. 
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If my husband and I had had the opportunity to learn the relationship skills I learned today, I think we

could have made it. Thank you!

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"The Power of Peer Support"
A one-day introductory course designed especially for 911Professionals
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This was the best training I've been to - many people participated and the subject matter was very important… Very great class… Every dispatcher should take it.
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Watch The Power of Peer Support
Watch Peak Perf/Optimized Home Life
Watch EMHD


Mastery of 911 Calls

Involving Mental Crises for Optimal Performance and Scene Safety


"Building 911 LifeBridges
To Suicide Callers- Core Concepts"
Science-Driven, Protocol-Guided Training for Best Practices" 

Terrific class, tremendously helpful...

So much of what I learned last week just rolled out of my mouth like I had done it 100 times before. I can't tell you how "at ease" I was with the caller.

I was never nervous, never afraid.

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Watch LifeBridges to Suicide Callers
"The 911 Certified Peer Supporter"
The Three-Day course  and ongoing Supervised Experience to guide your center's PS Program
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What a fantastic course. It has been such a great 3 days...I've learned even more about myself and my ability to bounce back. I truly look forward to changing the "Suck it Up" culture! ... [This course should be recommended to] ...all 9-1-1 centers nationwide.

Please note: While this class was originally designed as part of a certification process, we recognize that not all agencies are interested in/can afford certification - and that's just fine! This class can also be taken as a stand-alone course in "Advanced Peer Support"- and will improve & strengthen peer support abilities and confidence. Fees for both options can be found on the registration page.

Watch Certfied Peer Supporter
Do you want to deliver Best Practice care to callers at risk of suicide and mental health crisis, and provide greater protection for your field responders?
You're in good company! 
911 leaders in the U.S. who were deeply concerned with the increase in Officer-Involved Shootings and Line of Duty Deaths came to Jim Marshall seeking help.
In response, Jim developed the 3-day Emergency Mental Health Dispatching + LifeBridges class. EMHD +LB combines the highly acclaimed courses, Emergency Mental Health Dispatching and LifeBridges to Suicide Callers into one 24-hour class. (Both courses are still available separately, See information and videos below.)






Clinically informed strategies for boosting cooperation of callers with Mental Illness
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S&T is offered as either a 2-day "Comprehensive" or a 1-day "Core" version.


"Sustaining Excellence as a Certified Peer Supporter"


"Sustaining Excellence in Emergency Mental Health Dispatching"
How can you boost your confidence and rally the best of who you are with callers at high risk of suicide? By joining Jim Marshall in this course to gain advanced psychological insight and sharpen your EMHD skills, that's how!

It was a great, needed refresher. I feel comfortable using the tools again when needed. There was an amazing value to the class. This type of training and the way it is presented really enriches the work we do and how we do it.

Sustaining Excellence is designed specifically to help 9-1-1 Peer Supporters drill down on the three core elements of doing peer support— excelling in the face of a variety of complex challenges, managing personal resilience and self-care, and keeping the peer support program running and vibrant. 

Responder Resilience

Boosting Performance, Retention, Morale, & Quality of Life

"Survive & Thrive  Stress Resilience Training"
Evidence-based Stress Resilience Training
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view 1-day "Core S&T" class flyer


This is the best stress training class I've seen. I've been to several classes and Survive and Thrive is by far the best...
Finally, I've been in Communications for 30 years and finally someone got it right!
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Watch Survive & Thrive Video Intro

Ready to see our schedule, costs, and consider registering or Hosting?