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Consulting Services

We help 9-1-1 leaders prepare their people for optimal psychological management of ...






Emerging Technologies

NG9-1-1 and First Net Technologies hold great promise for improving emergency response... 

Yet, Incident-Related Imagery* represents a new stressor at the console for 9-1-1 professionals about which they are very anxious. And our perception of the future can powerfully impact how well we'll adapt to it.

The ability of 911Pros to manage this new demand and retain job satisfaction depends largely on how leaders prepare their personnel.


FACT: Preparation Prevents Panic


In The Resilient 9-1-1 Professional, Jim Marshall stated... 

The success of NG9-1-1...requires exploring how its roll-out in PSAPs will affect telecommunicator’s experience of job stress. Change is always stressful, and the bigger the change, often the greater the stress response. So the roll-out of NG9-1-1 technologies in each center will require the education, involvement, and buy-in of all personnel to help manage the stress involved.

Marshall, Jim; Laorenza, Tracey. The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving and Thriving Together in the 9-1-1 Center (p. 325). Kindle Edition. 

911TI can Help

The 911TI consulting team includes experts in 911 management and psychology who are knowledgeable about PSAP operations, the technologies that delivery Incident-Related Imagery (IRI)* to your consoles, and the predictable concerns frontline personnel have about adopting that technology. We help PSAP leaders prepare a plan for the roll-out of IRI technologies to include:

  • Boosting involvement of frontline and supervisory staff in developing your roll-out plan

  • Decreasing employee anxiety and equip them for optimal psychological adjustment

  • Evaluating and optimizing ongoing adjustment to IRI following implementation

For More Information and to discuss how we can assist your agency, contact

*Source of term: DeMar, D. Jeremy. “Next Generation 9-1-1: Policy Implications of Incident Related Imagery on the Public Safety Answering Point.” Masters Thesis. Naval Postgraduate School, 2017.

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