Jan Myers is a Resilience Instructor, specializing in design and delivery of curriculum in traumatic stress and dispatcher resilience.
Jan is a retired 9-1-1 leader with over 30 years of service in public-safety, including 12 years as a 9-1-1 dispatcher. During that time, she worked as Tactical Dispatcher and a Communications Training Officer. She has participated in the development and production of several training videos for the California Commission on Peace Officer Standards & Training (POST), to include Career Resilience and Train the Trainer for 9-1-1 Professionals.
In 1999, Jan co-founded the First Responder Support Network, which includes the West Coast Post-Trauma Retreat (WCPR), an intensive week-long treatment program for first-responders experiencing traumatic stress issues, including post-traumatic stress. Jan also co-founded and held a seat on the Board of the 911 Wellness Foundation; that experience included the planning and development of the National Emergency Number Association’s (NENA) first Acute Traumatic & Chronic Stress Management Standard.
Jan now works as a licensed Professional Clinical Counselor in California. A significant number of her clients are first-responders, including 9-1-1 Professionals, from throughout the San Francisco Bay Area. She has worked as a peer and/or a clinician for many critical incidents, to include officer involved shootings, line of duty death(s) and the 2017 Tubbs Wildland Fire, which destroyed over 5,000 homes in Sonoma County, CA. With her work experience and education, Jan’s goal is to continue to assist 9-1-1 professionals across the nation develop coping skills to best manage the overwhelm often associated with the position, while maintaining a healthy work/life balance.
Jan holds a Master of Sciences degree in Mental Health Counseling from Capella University and a Bachelor of Sciences degree in Emergency Operations Management from California State University, Long Beach. She is a California POST Master Instructor and has provided training to dispatchers in California, Colorado and Oregon. Jan is also a contributing author to The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center.