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PARTNER ENGAGEMENT DIRECTOR
RESILIENCE & CALL MASTERY INSTRUCTOR
Jason Scott is the Partner Engagement Director and a Resilience & Call Mastery Instructor. He teaches a full suite of Resilience & Call Mastery classes, with a focus on Mental Health Protocols. He provides expert training to support dispatcher confidence in using the protocol.
Jason is a subject matter expert in emergency medical dispatching protocols, with over a decade of experience serving in the 9-1-1 industry. In 2011, Jason began his career in 9-1-1 as a call-taker. In 2012, he was promoted to Communications Training Officer, responsible for helping to onboard new hires and shape training policy and curriculum. In 2014, Jason became an EMS and Fire Dispatcher and was named head of his agency's Morale Team. Throughout his career, he has routinely been involved in crafting and revising policies and procedures, often being the first point of contact for internal and external partners. Jason has extensive experience in creating classroom training targeted for 9-1-1 professionals, but has also conducted training for civilians assisting 9-1-1 during natural disasters.
Jason also works as a contractor for Priority Dispatch Corporation as a Quality Assurance Analyst for multiple agencies. In 2018, he presented at the International Academies of Emergency Dispatch’s (IAED) Navigator Conference and later joined the pilot program between the 911 Training Institute and IAED to develop the LifeBridges Suicide Protocol. Jason believes that growing up in a multi-ethnic household has prepared him to understand the challenges faced by many 9-1-1 centers today as the diversity of staff and population routinely presents situations in which traditional, cookie-cutter approaches will not yield results.
Prior to working in the 9-1-1 industry, Jason had a variety of employment experiences that helped further refine his diverse world view. He has worked on air as a radio broadcaster and produced his own weekly news podcast. Jason has a history of searching for the hidden mechanisms in complex topics and finding creative ways to communicate that information to a broad audience.
Jason holds a Bachelor of Arts degree in Art History and has prior studied illustration and broadcasting in non-degree programs. He is an IAED certified Emergency Telecommunicator Course Instructor. Jason also speaks French and Spanish.
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