CEO, CO-FOUNDER AND LEAD INSTRUCTOR
Jim Marshall is a Co-Founder of the 911 Training Institute with his sister, Deborah Achtenberg, and his wife, Linda Marshall. He currently serves as the CEO and Lead Instructor for 911TI, strategically leading the organization in development of curriculum and resources to benefit the 9-1-1 industry.
Jim is a leading voice in the 9-1-1 industry for mental health and dispatcher wellness. He is a mental health professional and educates telecommunicators in personal stress resilience and mastery of calls involving suicide and mental illness.
Jim is co-editor of The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center. Jim has served on the Editorial Board of the Journal of Emergency Dispatch and as Co-chair of the NENA Working Group that produced the NENA Standard on Acute/Traumatic and Chronic Stress. He also served as the Chair/CEO of the 911 Wellness Foundation, a former non-profit organization that was devoted to fostering the well-being of 9-1-1 professionals through research, education, policy and intervention.
Jim's courses, presentations, pilot projects, and published works equip 9-1-1 telecommunicators and their PSAP leaders to achieve optimal health and performance as people and organizations in the evolving 9-1-1 center.
Jim holds a Master of Arts degree in Clinical Psychology from Wheaton College and a Bachelor of Arts degree in Psychology from Michigan State University.