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Dr. Michelle Lilly is 911TI's Organizational Wellness Consultant, leading our consulting services to improve employee wellness for public-safety agencies. She helps 9-1-1 leaders optimize team performance and morale in the communications center.
Dr. Lilly is an Associate Professor of Clinical Psychology at Northern Illinois University (NIU). She is a licensed, practicing clinical psychologist and researcher in the state of Illinois with APIT approval to provide therapy services across state lines. Dr. Lilly has studied the psychological and physical impacts of violence and trauma throughout her professional career. Her dissertation focused on how world views and coping affect risk for posttraumatic stress disorder (PTSD) and depression in female survivors of domestic violence.
Dr. Lilly became involved in research with 9-1-1 telecommunicators early in her career at NIU and she has continued to focus on this understudied population. Dr. Lilly’s research on mental and physical health in the 9-1-1 industry has been used to argue for job reclassification for 9-1-1 telecommunicators across the nation. She has done trainings throughout the country on the topics of PTSD, stress management and resilience for a variety of public-safety audiences.
Dr. Lilly is the Owner of 9-1-1 Recovers, LLC, a tele-behavioral health practice for public-safety professionals and their families that provides evidence-based intervention for PTSD, depression and anxiety. Currently, Dr. Lilly holds a grant from the state of Illinois to provide free trainings on PTSD and suicide for law enforcement. In addition, she provides organizational assessment and consultation through Lilly Consulting and the 911 Training Institute.
Dr. Lilly holds a Doctorate degree in Clinical Psychology from the University of Michigan and a Bachelor of Arts degree in Psychology and Women's Studies from Brown University. 
Michelle IAM911
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