Jim Marshall and Michelle have been colleagues for years, sharing a dedication to understanding and serving the 9-1-1 industry. She has led the way in researching the psychological impacts of doing 9-1-1 work on employees in the United States, and she has worked to build resilience tools to optimize well-being among 9-1-1 Professionals. 
 
She leverages her clinical experience and expertise as a clinical researcher to assess the well-being of your organization and your personnel, identify your key assets supporting a resilience workplace as well as those that create risk to employees' well-being, performance and morale.

Dr. Lilly then provides your agency with concrete recommendations you can follow to optimize workplace conditions leading to greater success for your organization.