On October 7-9th, the Missouri state chapters of the Association of Public-Safety Communication Officials (APCO) and the National Emergency Number Association (NENA), in partnership with the Missouri 911 Director’s Association and the Missouri Department of Public Safety Interoperability, will host their annual Missouri Public Safety Communications Conference at the Embassy Suites Hotel in Kansas City, MO. This year, 911TI is proud to present the Opening Keynote Address and two breakout sessions during the conference, all delivered by Ryan Dedmon.
Opening Keynote Address – Survive & Thrive: A Path through Trauma into Resilience Monday, October 7, 9:30am – 11:00am CST A former dispatcher will discuss the accumulation of stress from personal loss and professional trauma that he experienced. His personal story of survival and journey to healing will help empower attendees to seek peer support services and mental health treatment to build their resilience.
The Power of Peer Support (Director’s Workshop) Tuesday, October 8, 9:30am – 10:20am CST This interactive session will provide a brief overview of the power of peer support and how it can organically optimize working conditions for everyone in the communications center. Attendees will participate in a couple of simple team-building exercises that will challenge them to lead differently with The Power of Peer Support.
Emergency Mental Health Dispatching (Training Symposium) Tuesday, October 8, 3:30pm – 4:20pm CST More often than not, front-line dispatchers are the first point of contact for public-safety agencies. More and more calls for police and fire service involve some type of mental health component, regardless of the call type. This session will help attendees identify callers experiencing a mental health crisis, de-escalate that crisis prior to field-responder arrival, and then participate in problem-solving efforts to connect those people with long-term care and services to prevent recurring calls for service.
For more information and to register for the Missouri Public Safety Communications Conference, visit their website mpscc911.org.