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A Personal Thank You and Encouragement to

Leaders in the 9-1-1 Industry...

If you're on this page, you are probably a leader

of a 9-1-1 center or a 9-1-1 company serving our

PSAPs. As the brother of a dispatcher and as a

mental health professional, I want to thank you 

for investing in our telecommunicators' lives by

equipping them with the crucial and fascinating

stories and powerful solutions you will find in this

book. An incredibly devoted team of experts

spent countless hours writing it for one reason.

There had never been a truly comprehensive

book written to protect 9-1-1 resilience.

It just had to be done. 


So, by purchasing The Resilient 9-1-1 Professional in

bulk, you are doing your part to fulfill a vitally important

goal: for every 9-1-1Pro and leader in the industry to

read and keep their own copy of the book as a key

resource throughout their careers. This volume can 

uniquely equip them to protect their health, performance,

and the future of our emergency response system.


One final note to our corporate citizens. Frankly,

every representative of the 9-1-1 companies

serving our industry also needs to read The Resilient

9-1-1 Professional to truly understand the extraordinary

psychological demands facing those they serve and

care about. The book can serve as a deeply meaningful

gift to your PSAP customers and a powerful connecting

point fostering your relationship with them. 


So again, thank you. We're in this together! 


Jim Marshall, Co-editor

Director, 9-1-1 Training Institute


Praise for The Resilient 9-1-1 Professional

“A big thank you to Jim Marshall, Tracey Laorenza and

their team for taking the time to invest in the mental

health of our amazing 911 Telecommunicators across

the world.  I am looking forward to having your book as

a resource as we enter the future of this ever-changing,

demanding, stressful yet rewarding career path we have

all chosen. Maintaining experienced, talented, skilled

and healthy telecommunicators is vital to the safety of

our communities and its responders.


The Resilient 9-1-1 Professional is a giant step towards

connecting agencies and employees with the tools

needed to address the concerns and issues surrounding

the extreme stress we encounter.”


Lisa Hall, Director

Midland County Central Dispatch Authority (MI)   


From the Book Cover...

Think about the enormous time, money, intellect and

technology that the 9-1-1 industry has invested to create

a system that assures the very best emergency response

to our citizens in peril. We need to invest equally in the

lives of the Very First Responders at the heart of this

care system. We have extraordinarily dedicated people

in the 9-1-1 Family, and they face huge stress-related risks

including PTSD, depression, and obesity-driven

medical conditions.


Yet there is so much we can do about these risks.

Frontline 9-1-1Pros and their leaders can get equipped

to build personal and organizational resilience plans.

The Resilient 9-1-1 Professional is the first comprehensive

guide ever written to empower them to safeguard wellness,

peak performance, morale, and retention. You’ll read remarkable

stories and gain rich information from experts in 9-1-1,

psychology, medicine, and organizational behavior.


The Resilient 9-1-1 Professional is a must-read not just for our

9-1-1Pros but for all those who depend on them to answer

our next call. If you’re alive and you have a phone, you’re a

9-1-1 stakeholder. Please read this book to understand and

support the lives of those who may help save yours!


Product Description

  • Paperback: 420 pages
  • Publisher: South of Heaven Press through CreateSpace Independent Publishing Platform (April 20, 2018)
  • Language: English
  • ISBN-10: 1546435271
  • ISBN-13: 978-1546435273
  • Product Dimensions: 6 x 1 x 9 inches
  • Shipping Weight: 1.6 pounds

THE RESILIENT 9-1-1 PROFESSIONAL: See "Your Discounted Bulk Promo Codes" here!

  • This page is for BULK orders only. Be sure to enter a Quantity above of 25 or more copies.


    At Check-out, apply these coupons: 

    • For 10% discount on 25-49 copies, use Promo Code "25-49"
    • For 15% discount off 50-99 copies, use Promo Code "50-99"
    • For 20% discount off 100+ copies, use Promo Code "100+"

    (To purchase less than 25 books please order directly from by clicking here.)

    Contact 911 Training Institute with questions: 

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