THE RESILIENT 9-1-1 PROFESSIONAL 
 
Important Ordering Note: Please place orders of 24
or less directly through Amazon here. If you order less
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Contact 911 Training Institute with questions:
Info@911Training.net. 
 
A Personal Thank You and Encouragement to 
Leaders in the 9-1-1 Industry...
If you're on this page, you are probably a leader
of a 9-1-1 center or a 9-1-1 company serving our
PSAPs. As the brother of a dispatcher and as a
mental health professional, I want to thank you 
for investing in our telecommunicators' lives by
equipping them with the crucial and fascinating
stories and powerful solutions you will find in this
book. An incredibly devoted team of experts
spent countless hours writing it for one reason.
There had never been a truly comprehensive
book written to protect 9-1-1 resilience.
It just had to be done. 
 
So, by purchasing The Resilient 9-1-1 Professional in
bulk, you are doing your part to fulfill a vitally important
goal: for every 9-1-1Pro and leader in the industry to 
read and keep their own copy of the book as a key
resource throughout their careers. This volume can 
uniquely equip them to protect their health, performance,
and the future of our emergency response system.
 
One final note to our corporate citizens. Frankly,
every representative of the 9-1-1 companies
serving our industry also needs to read The Resilient
9-1-1 Professional to truly understand the extraordinary
psychological demands facing those they serve and
care about. The book can serve as a deeply meaningful
gift to your PSAP customers and a powerful connecting
point fostering your relationship with them. 
 
So again, thank you. We're in this together! 
 
Jim Marshall, Co-editor
Director, 9-1-1 Training Institute
 
Praise for The Resilient 9-1-1 Professional
“A big thank you to Jim Marshall, Tracey Laorenza and
their team for taking the time to invest in the mental
health of our amazing 911 Telecommunicators across
the world.  I am looking forward to having your book as
a resource as we enter the future of this ever-changing,
demanding, stressful yet rewarding career path we have
all chosen. Maintaining experienced, talented, skilled
and healthy telecommunicators is vital to the safety of
our communities and its responders.
 
The Resilient 9-1-1 Professional is a giant step towards
connecting agencies and employees with the tools
needed to address the concerns and issues surrounding
the extreme stress we encounter.”
 
Lisa Hall, Director
Midland County Central Dispatch Authority (MI)   
 
From the Book Cover...
Think about the enormous time, money, intellect and
technology that the 9-1-1 industry has invested to create
a system that assures the very best emergency response
to our citizens in peril. We need to invest equally in the
lives of the Very First Responders at the heart of this
care system. We have extraordinarily dedicated people
in the 9-1-1 Family, and they face huge stress-related risks
including PTSD, depression, and obesity-driven
medical conditions.
 
Yet there is so much we can do about these risks.
Frontline 9-1-1Pros and their leaders can get equipped
to build personal and organizational resilience plans.
The Resilient 9-1-1 Professional is the first comprehensive
guide ever written to empower them to safeguard wellness,
peak performance, morale, and retention. You’ll read remarkable
stories and gain rich information from experts in 9-1-1,
psychology, medicine, and organizational behavior.
 
The Resilient 9-1-1 Professional is a must-read not just for our
9-1-1Pros but for all those who depend on them to answer
our next call. If you’re alive and you have a phone, you’re a
9-1-1 stakeholder. Please read this book to understand and
support the lives of those who may help save yours!
 
Product Description
	
Paperback: 420 pages
	
Publisher: South of Heaven Press through CreateSpace Independent Publishing Platform (April 20, 2018)
	
Language: English
	
ISBN-10: 1546435271
	
ISBN-13: 978-1546435273
	
Product Dimensions: 6 x 1 x 9 inches
	
Shipping Weight: 1.6 pounds