Measuring the Impact of Training on Emergency Medical Dispatcher Management of General Mental Crisis Calls and Suicide Calls
When striving for excellence in equipping 9-1-1 professionals to manage calls involving mental crises and suicide risk, we begin by building upon science and clinical expertise. That's an essential foundation, but it's no guarantee the outcomes of the training and tools we deliver will truly make a difference for 911Pros at the console.
So, we joined with the global leader in the development of 9-1-1 protocols, the International Academies of Emergency Dispatch (IAED) to conduct an initial study to evaluate the effectiveness of EMHD.
Below, we summarize the promising results of the first study, which was published in the Annals of Emergency Dispatch & Response, May 29, 2020. Please note that this is a small preliminary study and more research will be needed to corroborate the findings.
IAED researcher Daniel Ashwood partnered with Jim Marshall, and leaders of Allina Health Emergency Medical Services, Jim Soukup and Angie Fox, to answer three key questions:
Could the three-day EMHD training and utilization of the LifeBridges Flex-Protocol and related resources boost the confidence of 9-1-1 professionals relating to callers with mental crises and suicide risk?
Could this EMHD preparation decrease their anxiety as they serve these callers?