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Edited by

Jim Marshall and Tracey Laorenza

A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center


The Resilient

9-1-1 Professional

This is the 9-1-1 industry's only comprehensive guide empowering 9-1-1 Professionals and centers to protect The Very First Responder


Think about the enormous time, money, intellect and technology that the 9-1-1 industry has invested to create a system that assures the very best emergency response to our citizens in peril. We need to invest equally in the lives of The Very First Responders at the heart of this care system.
We have extraordinarily dedicated people in the 9-1-1 Family, and they face huge stress-related risks. Research shows that dispatchers likely struggle with a rate of PTSD and clinical depression four to five times greater than the public. They also face seriously elevated risks of stress-related medical problems. 9-1-1 centers battle morale problems directly related to this stress and to chronic understaffing. Yet there is so much we can do about all this. Frontline 9-1-1 professionals and their leaders must be equipped to build personal and organizational resilience plans. 
The Resilient 9-1-1 Professional is the first comprehensive guide ever written to empower dispatchers to achieve comprehensive wellness and peak performance. You'll read remarkable stories and gain rich information from experts in 9-1-1, psychology, medicine and organizational behavior. The Resilient 9-1-1 Professional is a must-read for every dispatcher, 9-1-1 leader, and all those who care about the future well-being of The Very First Responder-- and the 9-1-1 industry!    
Click here to read a preview the book.


Paperback & Kindle versions available now on Amazon.
Discounts are available for Bulk Orders of 25 or more. Email

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