Think about the enormous time, money, intellect and technology that the 911 industry has invested to create a system that assures the very best emergency response to our citizens in peril. We need to invest equally in the lives of The Very First Responders at the heart of this care system.
We have extraordinarily dedicated peoplein the 911 Family, and they face huge stress-related risks. Research shows that our dispatchers likely struggle with a rate of PTSD and clinical depression four to five times greater than the public. They also face seriously elevated risks of stress-related medical problems. And our 911 centers battle morale problems directly related to this stress and to chronic understaffing. Yet there is so much we can do about all this. Frontline 911Pros and their leaders must be equipped to build personal and organizational resilience plans.
The Resilient 911 Professionalis the first comprehensive guide ever written to empower them to achieve comprehensive wellness and peak performance. You'll read remarkable stories and gain rich information from experts in 911, psychology, medicine and organizational behavior, The Resilient 911 Professional is a must-read for every dispatcher, 911 leader, and all those who care about the future well-being of The Very First Responder-- and the 911 industry!