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Trustworthy resources.

Resources Designed for First-Responders

Find help fast with free articles, helplines, tools, links and more.

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Organizational Links

Explore some of our favorite first-responder organizations, health and wellness resources, and help resources. 

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Podcasts

Podcasts specializing in first-responders, health and wellness, and family support for first-responder professionals.

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Books & Literature

Links to various books and literature to help first-responders navigate the challenges they encounter on the job.

The support you need.

Our Top Resources

911TI is dedicated to creating, finding, and sharing resilience resources for first-responders. Some of these tools are developed by 911TI, while others are contributed or discovered through the organization. All of them aim to help agencies protect and improve the quality of life for first-responders. If you cannot find what you need on our Resource pages, please email us at info@911training.net. We are ready to assist!

988 suicide and crisis lifeline

The 988 Suicide & Crisis Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals.

Crisis Text Line

Text "BLUE" to 741741. This will identify you as a first-responder and let you communicate via text message with a trained crisis counselor from anywhere in the United States 24/7. 

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Crisis Helplines

If you, or someone you care about, is in crisis right now...
please consider reaching out to one of the organizations below who are ready to help 24/7, 365 days a year.

 

911TI does not receive any incentive or compensation for referring you to these organizations, nor do we guarantee the services they provide. We have carefully vetted available resources and share those deemed most trustworthy.

Connect with the organization with which you feel most comfortable.

You can heal PTSD!

Seeking Personal Help

Many first-responders and public-safety professionals still believe PTSD/PTSI is incurable, but here's the good news: they're wrong!

 

It's natural to be skeptical, and it might be hard to accept that you don't have to suffer from PTSD/PTSI anymore. Decades of empirical evidence back this claim. You can do more than just "manage the symptoms." You can experience significant relief and find true freedom .

EMDR: Our first choice of therapy for first-responders...

We urge you to explore an evidence-based treatment, called Eye Movement Desensitization and Reprocessing (EMDR). It's one of only three therapies approved by the Department of Defense (DOD) and the Veterans Administration (VA) as effective in the treatment of PTSD. But it's also helpful with a full range of issues including anxiety, phobias, depression and more. Jim Marshall has been using EMDR with clients since 1990 and can attest to it bringing extraordinary relief and reclamation of life. That's why we strongly encourage all first-responders and public-safety professionals to try at least a few sessions of EMDR treatment every two years to "clear out" those memories that resurface. So they can stop feeling awful and truly move on! To learn more about EMDR, you can visit www.emdria.org. And, in our book, The Resilient 9-1-1 Professional, you'll find stories of real cases in which EMDR therapy provided huge relief to your 911 professionals. Also, check out EMDR: The Hidden Gem of PTSD Treatment, an article in EMS World magazine in which Krista Haugen, a flight nurse, describes her healing after a near fatal helicopter crash, and Jim Marshall shares his clinical experience helping others with EMDR.

Helping you find a good therapist...

For years, we've been so grateful that first-responders have allowed us to personally bridge them to EMDR Therapists. This help is important in many cases to assure a good fit with the right clinician and the best potential for healing. And so for non-emergency situations, we will do our best to help make connections when needed. Visit emdria.org to directly look for qualified EMDR Therapists. Whether we help you find the right clinician or you do on your own, check out the questions below to vet them first.

A few questions to ask therapists before deciding...

Once you find a clinician, do not hesitate to "vet" them before you decide to schedule an appointment. After all, this is an important decision and any dedicated therapist will usually be willing to take five minutes by phone to answer your questions before committing to treatment. When you leave a message, emphasize you're not looking for free phone therapy; you've been advised to just ask a few key questions to determine "fit". But be patient if it takes a day or two for them to call you back since they may be handling a lot of crises or taking a well-needed few days off! Here are the questions to ask any therapist that can help you make your decision about treatment. 1. First offer them a very brief description of your counseling need (e.g., "I'm struggling with trauma from the job", or "Dealing with depression...". Then ask, "Could you please tell me about your training and experience in helping people with needs like mine? NOTE: if your issue is related at all to your work as a first-responder, ask them if they have experience treating first-responders or other public-safety professionals. If they don't but are willing to humbly learn, and they seem like a sharp and caring person, success with them may still be very possible. 2. Then ask any of the following questions too (if you have not been able to get the info easily from their website): > "I've been advised to seek a therapist who uses evidence-based treatments. What treatment approach would you use to help me with this?" (that is, behavioral, cognitive, EMDR, etc.). > "What is your professional degree and licensing?" (also helpful to know about professional organizations) > If spirituality is a central issue to you, you'll want to be sure there's a fit between you and the therapist so be clear about your faith orientation and ask her/him about how they integrate spirituality and faith into their therapy work. > "What are your fees and are you covered by my insurance (indicate yours)?" ​​The bottom-line in talking with a therapist: you are looking for three things related to all these questions: The clinician's attitude: willingness to genuinely partner with you, answer your questions, humility, and degree of caring Ability and competence to be effective in helping you Your sense of "fit" with the clinician as a person... that is, how comfortable you would be working with them If you are a leader, friend or peer supporter to a first-responder in need of help, take courage and don't give up helping them reach professional help until they succeed. They deserve help just as much as all those souls they have helped on the job! Finally, when folks are having a super hard time scheduling/beginning therapy it can make a difference if a peer offers to ride-along to the first session. But only offer this if it is truly needed and safe for you. Remember to seek the guidance you need in helping your peers so that you are not ever taking on a clinical role. If you have tried following the guidance offered on this page to identify the right therapist and you're still not succeeding, please contact us for support. Call a 24/7 crisis support line for any emergency situation; they're always there and you can reach them right here! Above all, do NOT be ashamed of seeking help. You are brave and when you get relief you'll be glad you made this choice. Please email us at info@911training.net if you have questions or need more information.

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Post-Tragedy Care Checklist

Leaders at public-safety agencies are realizing they need to be equally systematic at assuring the well-being of their employees after critical incidents as they are in running operations at their agencies. Leaders need a strategic gameplan to help assess the mental health, wellness, morale, and performance of their first-responders. They also need trusted resources to help support their employees in the days, weeks, and months following a critical incident.

911TI created the Post-Tragedy Care Checklist and contributed it to the National Emergency Number Association (NENA) Wellness Continuum, where it be accessed by all at no cost.

Organizations

Association of Public-Safety Communications Officials Logo

Association of Public-Safety Communications Officials

The Association of Public-Safety Communications Officials (APCO) is an international leader committed to providing complete public safety communications expertise, professional development, technical assistance, advocacy and outreach to benefit our members and the public.

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International Academies of Emergency Dispatch

The International Academies of Emergency Dispatch (IAED) is the world’s foremost standard-setting and certification organization for emergency communication centers.

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International Association of Chiefs of Police

Explore the collection of IACP resources that support the safety, health, and wellness of every officer, and use these resources when developing comprehensive officer safety and wellness strategies. Learn about building resilience, injury prevention, peer support programs, physical fitness, proper nutrition, stress, mindfulness, suicide prevention, and more.

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International Critical Incident Stress Foundation

The mission of the International Critical Incident Stress Foundation, Inc. is to be the leader in providing education, training, consultation, and support services in comprehensive crisis intervention and disaster behavioral health services to emergency responders, and other professions, organizations and communities worldwide.

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International Association of Fire Fighters

The IAFF is one of the largest and most influential labor unions in North America. We are committed to advancing the rights, safety, and future of fire fighters, emergency medical workers, and rescue workers across the United States and Canada.

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Number Association Logo

National Emergency Number Association

The National Emergency Number Association (NENA): The 9-1-1 Association improves 9-1-1 through research, standards development, training, education, outreach, and advocacy.

Podcasts

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Let's Talk Dispatch

Let's Talk Dispatch is not your average recorded line. We connect with everyone interested in the world of 911 dispatching—whether you're a current or former dispatcher, or a company that supports these first responders. Our mission is to raise awareness about this life-saving, life-changing career because the world needs more dispatchers.

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First Responder Wellness Podcast

The First Responder Wellness Podcast is a podcast for first responders and the people who lead them. This show features conversations about mental health and wellness with leaders from the first responder community. We release one episode per week with an occasional bonus episode.

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On Scene First

A podcast hub for public-safety tips, tricks and training with entertaining, educational and empowering interviews with public-safety difference-makers who are saving lives on both sides of the call.

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HALT and Call for Backup

HALT and Call for Backup is a podcast designed to help break the stigma regarding mental health issues including PTS, depression, anxiety and addictions among first responders.

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The Overwatch Collective

The Overwatch Collective (T.O.C.) podcast is hosted by Greg Grogan, Jesse Coulter, and Co-Host Mike Scott. All three are U.S. Marines and Greg is an Active L.E.O. T.O.C. podcast hosts guests from the first responder and veteran community with the ultimate goal of sharing traumatic stories and providing resources in order to normalize mental health amongst our community.

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H.O.P.E Beyond the Badge

H.O.P.E beyond the badge and Podcast that brings awareness about mental health in first response.
Is also a support group for families of first responders .Offering connection education , awareness and prevention tools to families.

Books

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The Resilient 9-1-1 Professional - A Comprehensive Guid to Surviving & Thriving Together in the 9-1-1 Center

This is the 9-1-1 industry's only comprehensive guide empowering 9-1-1 Professionals and centers to protect The Very First Responder

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