OUTREACH DIRECTOR AND RESILIENCE INSTRUCTOR
Ryan Dedmon is the Outreach Director and a Resilience Instructor. He supports 911TI's relationships with 9-1-1 professionals through personal outreach and engagement, managing the organization's social media. He also liaisons with 911TI's peer support program partners, facilitates resilience courses, and speaks at conferences.
In 2002, Ryan had the opportunity to work an internship in the Gang Division at the Anaheim Police Department (CA), where he started his law enforcement career. The department hired Ryan to be a Police Cadet upon completion of his internship. He worked assignments at the Front Counter, Family Crimes, Sex Crimes, Robbery/Homicide and Dispatch Communications. In 2004, Ryan self-sponsored himself through the police academy at Fullerton College and graduated with over 1,000 hours of police training. Shortly after graduating, the department promoted Ryan to Communications Operator.
Ryan repeatedly volunteered to teach citizens of Anaheim the proper use of 9-1-1 and non-emergency reporting options at the department’s Public Awareness through Citizen Education (PACE) program and neighborhood watch meetings throughout the city. He partnered with Metro Cities Fire Authority to arrange for fire dispatchers to join him in making assembly presentations for kids at local elementary schools throughout the city. One of Ryan’s greatest accomplishments was his idea to honor children who called 9-1-1 for assistance. He created a program with criteria that recognized extraordinary children who called 9-1-1 reporting an emergency.
Ryan was instrumental in the documentation, criminal investigation, and arrest of several suspects involved with intentional misuse of the 9-1-1 Emergency System. Ryan worked with Patrol, Community Policing and Adult Protective Services and brought, for the first time, problem-oriented policing to the Communications Bureau by utilizing resources often overlooked to solve the root of problems. In 2012, the Southern California chapter of APCO International named Ryan “Telecommunicator of the Year”.
In 2013, Ryan retired as a Police Communications Operator. Shortly thereafter, he joined the 911 Wellness Foundation as a Subject Matter Expert and later became the organization’s Communications Specialist. Ryan became a California POST certified Academy Instructor and joined the Regional Criminal Justice Training Center at Golden West College where he coordinated Orange County's Crisis Intervention Team training program for police officers and dispatchers. He currently co-coordinates the CIT training program at the Orange County Sheriff's Department (CA) in partnership with Santa Ana College.
Ryan holds a Master of Arts degree in Forensic Psychology from Argosy University and a Bachelor of Arts in Sociology from Biola University. He is a certified CIT Coordinator through CIT International, Inc., and has contributed writings to The Journal of Emergency Dispatch, Law Enforcement Today and 9-1-1 Magazine. He sits on the Wellness Committee for the National Emergency Number Association (NENA) and participated on their Peer Support Work Group. He also sits on the Outreach Committee for the International Academies of Emergency Dispatch (IAED).
Ryan delivers keynotes and makes presentations at conferences throughout the country blending his education and experience behind the console to help dispatchers and police officers recover and grow from post-traumatic stress.