Cancellation Policy

All cancellations must be submitted in writing. Any registration cancelled more than 21 days prior to the start of the scheduled course will receive a refund of fees paid minus a $25.00 administrative fee. Cancellations received less than 21 days prior to class will not be eligible for a refund but will receive a full class credit to be used towards any future 911TI class. "No shows" to class are not eligible for a refund or credit. Attendee substitutions may be made any time free of charge.