WEBINARS & PODCASTS
911TI Guest Appearances on Webinar Presentations & Podcasts to Enjoy and Share
WEBINAR
2023 Gold Flame Conference
Top 3 Legit Things to Secure Retention & Morale of your ECC Team
Presented by Jim Marshall
with Tracy Eldridge
These competencies may seem obvious, but they're difficult for leaders to master because they require leaders to act against their nature. Individuals are not hardwired to relinquish control or be open to small failures.
PODCAST
HALT & Call for Backup
Episode 90
Front Loading First-Responders
Interview with Ryan Dedmon
You need to introspectively examine yourself and figure out what it is in your life that brings you joy, satisfaction and fulfillment that optimizes your personal wellness and you need to do those things in life.
WEBINAR
MISSOURI PROFESSIONAL
TRAINING PARTNERSHIP
Diversity, Equity, and Inclusion
Presented by R. Tyrone Kelsey
I am applying some DEI context to the great work in the public-safety and 9-1-1 space that happens. I was motivated to do this by a social relations situation that happened a few years ago...
WEBINAR
FIRST HELP
Beyond the 1st Response
Interview with Jim Marshall
We don't know what we don't know. One of the most healing phrases we can ever end up feeling alive in our hearts and can truly embrace is I did the best I could with what I knew at the time and I cannot hold myself hostage in retrospect for what I didn't know.
WEBINAR
THE RASPY DISPATCHER
Let's Talk Dispatch
Interview with Ryan Dedmon
Even though 9-1-1 dispatchers aren't out there rollin' around in the mud, the blood, and the beer, hooking and booking taking people to jail or fighting fires or anything like that, they still experience exposure to significant amounts of trauma...
WEBINAR
HOW TO: 911
PSA 10: PTSD & Resiliency
Interview with Jim Marshall
This episode is our final in the dispatch wellness trilogy! Dive into deep talks about what it's like to answer that 911 call. Check it out this topic isn't just relevant to dispatchers, first-responders, or those in the military; PTSD is something that can affect anyone.
WEBINAR
HOW TO: 911
PSA 9: PTSD & Resiliency
Interview with Ryan Dedmon
This episode kicks off part two of our dispatch wellness trilogy. Listen and learn about how 911 operators can be affected by their job in more ways than what we discussed in PSA 8: Empathy fatigue. Also, figure out how we all can be redwood trees and why it is important to do so!
PODCAST
MCP PODCAST NETWORK
Episode 3: How 911 can Thrive During & Beyond the COVID-19 Pandemic - Protecting Future 911 Resilience
Interview with Jim Marshall
and Heather McGaffin
This episode explores how an emergency communications center (ECC) leader's mindset and skillsets can protect future 911 resilience.
PODCAST
MCP PODCAST NETWORK
Episode 2: How 911 can Thrive During & Beyond the COVID-19 Pandemic - Rallying the Resilient 911 Mindset
Interview with Jim Marshall
and Heather McGaffin
This episode explores how an emergency communications center (ECC) leader's mindset and skillsets can make a difference in the well-being of 911 center personnel.
PODCAST
MCP PODCAST NETWORK
Episode 1: How 911 can Thrive During & Beyond the COVID-19 Pandemic - Coming to Grips with the Psychological Impacts
Interview with Jim Marshall
and Heather McGaffin
COVID-19 is presenting a collection of stressors in addition to the ridiculous list of stressors that our telecommunicators face everyday before COVID.
PODCAST
HXGN SPOTLIGHT
Public Safety Now: Ensuring Emotional Health for Public Safety Workers in Times of Challenge
Interview with Jim Marshall
and Tracy Eldridge
And right now is a time when people’s batteries are going to be drained down far more every day because of all the uncertainty and the increased lack of control. So, what we want to do is reset, even during hot calls, you can take deep breaths while they’re talking, when you’re entering into CADS. I call it ‘CAD breathing’.
PODCAST
YOUR OXYGEN MASK FIRST
Episode 14: Be Like a Redwood Tree
Interview with Ryan Dedmon
If you're happy and healthy, you show up to work and you're a better employee. If you're a better employee, that spreads like wildfire and before you know it everyone on your shift feels like you do. We raise the morale in our Comm Centers and at our agencies, and then working as a dispatcher isn't all the doom and gloom we sometimes stereotypically portray it to be.
PODCAST
WITHIN THE TRENCHES
Episode 193: The Resilient 9-1-1 Professional
Interview with Jim Marshall
The answer (to dispatcher stress challenges) isn't doing something for 911 dispatchers, it's empowering them with the Resilient 9-1-1 Mindset. We have phenomenal people who have hit the wall with PTSD...who are in despair and they are literally struggling with thoughts of suicide because they think they will suffer the rest of their lives... They can heal. EMDR...is an Evidence Based Treatment...
PODCAST
WITHIN THE TRENCHES
Episode 170: Survive & Thrive Fitness Challenge
Interview with Jim Marshall
and Ryan Dedmon
Ricardo: I was pretty much killing myself slowly, just through food really. A few weeks back I wrote, "Sugar We're Goin' Down!", because sugar is a big part of what I've been dealing with.
Ryan: I'm sitting here having lunch with my friend and I order a salad. She ridicules me. And so I explain: "I have a couple of knucklehead friends who roped me into doing this fitness challenge.
PODCAST
WITHIN THE TRENCHES
Episode 163: Survive & Thrive Fitness Challenge
Interview with Jim Marshall
and Ryan Dedmon
The Survive & Thrive Fit Challenge is a collaborative partnership between the 911 Training Institute and Within the Trenches Podcast. Jim Marshall, the Director of the 911 Training Institute, developed this challenge after Survive & Thrive, one of his more popular training classes for dispatchers. Partnering with Ricardo Martinez, the Creator of Within the Trenches Podcast and Founder of the #IAM911 Movement, both men will begin a fitness journey together.
PODCAST
E911 TALK PODCAST
2015 National
NENA Conference
Interview with Jim Marshall
and Bob Currier
There is so much good that can be done [to support the well-being our telecommunicators]. All that is required, and what the Foundation represents [is]... a systematic, strategic long-term initiative that brings all the right people together to move forward...What research do we need to really understand the challenges telecommunicators face, but also the solutions--not just to talk about problems, but so we can create solutions...
WEBINAR
NATIONAL 911 PROGRAM
Pursuing Wellness & Peak Performance in the NG911 PSAP
Presented by Jim Marshall
Usually during this first segment we have someone from a federal agency presenting, but every once in a while there is an issue that is so prevalent at the national level that we decide to devote some time to it; and certainly the wellness of the 911 telecommunicator is one of those issues. So we were really happy to get Jim Marshall to present today.
PODCAST
WITHIN THE TRENCHES
Episode 20: Protecting the 911Pros Family Life
Interview with Jim Marshall
and Dee Ann Summersett
When you come home from the center, your body's there but your brain hasn't caught up yet. There are few jobs in which people are dealing with such hot, fresh, intense trauma drama. For you as frontline dispatchers to have a way to attend to your own stress, to be able to take those breaths and say, "Okay I did hard work today, but what still stands out in my mind?... that call when that baby stopped breathing. Now what do I do with that before I enter into the house... as a human being?"