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WEBINARS & PODCASTS

911TI Guest Appearances on Webinar Presentations & Podcasts to Enjoy and Share

PODCAST
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MINDS on the FRONTLINE
Beyond the Call

Interview with Jim Marshall
Jim shares his insights on overcoming the hidden challenges of this work, addressing harmful “core cognitions,” and building resilience. He emphasizes the importance of peer support, debunks the "tough it out" mentality, and provides actionable advice for those struggling with mental health.
PODCAST
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FIRST RESPONDER WELLNESS
It's Okay to Stop and Rest

Interview with Ryan Dedmon
That backpack analogy/illustration that people use all the time, like you're carrying around a load of bricks... what's weird is I think you become so accustomed, numb, and desensitized to it that you don't even realize you're carrying around a load of bricks. EMDR therapy helped me set the backpack down on the ground to rest.
PODCAST
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THE OVERWATCH COLLECTIVE
Police Officer to Dispatcher

Interview with Ryan Dedmon
Ryan was a Police Cadet and thought he was going to be a Police Officer for his entire career. While towards the end of Field Training, Ryan decided being a Dispatcher would be a better route for him... he resigned after answering a call for service regarding a suicide.
PODCAST
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AFTER THE TONES DROP
Dispatcher Mind Dive

Interview with Ryan Dedmon
If we can change people's attitudes and mindsets about those things then we can change the way that they work. And if we can change the way that they work, can't we also change the way that they live?
WEBINAR
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THE RASPY DISPATCHER
Let's Talk Dispatch

Interview with R. Tyrone Kelsey
We get locked in on our lens and how we look at the world and understand the world. Diversity of thought expands that outlook to provide a 360-degree view and perspective of things so you can see a bigger picture.
PODCAST
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DISPATCH IN DEPTH
Caller in Crisis

Interview with Jim Marshall and Jay Scott
Revisit Emergency Mental Health Dispatching (EMHD) and Medical Protocol 41 as we discuss the vast, untapped humanity Emergency Dispatchers have to offer in supporting callers in crisis.
PODCAST
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DISPATCH IN DEPTH
Principles of Emergency Mental Health Dispatching

Interview with Jim Marshall and Jay Scott
Learn about the principles of Emergency Mental Health Dispatching (EMHD) and the development of Medical Protocol 41 with examples and resources for those who want to learn more.
WEBINAR
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2023 Gold Flame Conference
Top 3 Legit Things to Secure Retention & Morale of your ECC Team

Presented by Jim Marshall
with Tracy Eldridge
These competencies may seem obvious, but they're difficult for leaders to master because they require leaders to act against their nature. Individuals are not hardwired to relinquish control or be open to small failures. 
PODCAST
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HALT & CALL FOR BACKUP
Episode 90
Front Loading First-Responders


Interview with Ryan Dedmon
You need to introspectively examine yourself and figure out what it is in your life that brings you joy, satisfaction and fulfillment that optimizes your personal wellness and you need to do those things in life.
PODCAST
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RESPONDER RESILIENCE
The Resilient 911 Professional:
Can Dispatchers Survive & Thrive?


Interview with Jim Marshall
The resources have to begin with empirically supported resilience training... training that is customized to the work and psycho-physiological experience of telecommunicators.
WEBINAR
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MISSOURI PROFESSIONAL
TRAINING PARTNERSHIP

Diversity, Equity, and Inclusion

Presented by R. Tyrone Kelsey
I am applying some DEI context to the great work in the public-safety and 9-1-1 space that happens. I was motivated to do this by a social relations situation that happened a few years ago...
PODCAST
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BETWEEN THE LINES PODCAST
Episode 23

Interview with Jim Marshall
We know that when we don't attend to the psychological stressors of a job, it ends up wearing even the best people down... we have equated toughness with not needing resources and training...
WEBINAR
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FIRST HELP
Beyond the 1st Response

Interview with Jim Marshall
We don't know what we don't know. One of the most healing phrases we can ever end up feeling alive in our hearts and can truly embrace is I did the best I could with what I knew at the time and I cannot hold myself hostage in retrospect for what I didn't know.
WEBINAR
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THE RASPY DISPATCHER
Let's Talk Dispatch

Interview with Ryan Dedmon
Even though 9-1-1 dispatchers aren't out there rollin' around in the mud, the blood, and the beer, hooking and booking taking people to jail or fighting fires or anything like that, they still experience exposure to significant amounts of trauma...

PODCAST

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DEAR CHIEFS PODCAST
Supporting and Loving
a 9-1-1 Dispatcher


Interview with Dr. Rick Janka
 
People don't plan to blow up their lives; they just don't plan NOT to...

PODCAST

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ON SCENE FIRST
with TRACY ELDRIDGE
Episode 11


Interview with Ryan Dedmon
As a former 9-1-1 telecommunicator and police officer, Ryan knows the importance of keeping our first-responders mentally well.

PODCAST

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THE FIREFIGHTER DECONSTRUCTED
Episode 44


Interview with Ryan Dedmon
We know there are things we can do to come alongside our employees to provide them the support and assistance they need to make sure they can come back to work next week. 

WEBINAR

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HOW TO: 911
PSA 10: PTSD & Resiliency
Interview with Jim Marshall
This episode is our final in the dispatch wellness trilogy! Dive into deep talks about what it's like to answer that 911 call. Check it out this topic isn't just relevant to dispatchers, first-responders, or those in the military; PTSD is something that can affect anyone.
WEBINAR
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HOW TO: 911
PSA 9: PTSD & Resiliency
Interview with Ryan Dedmon
This episode kicks off part two of our dispatch wellness trilogy. Listen and learn about how 911 operators can be affected by their job in more ways than what we discussed in PSA 8: Empathy fatigue. Also, figure out how we all can be redwood trees and why it is important to do so!

PODCAST

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MCP PODCAST NETWORK
Episode 3: How 911 can Thrive During & Beyond the COVID-19 Pandemic - Protecting Future 911 Resilience
Interview with Jim Marshall
and Heather McGaffin
This episode explores how an emergency communications center (ECC) leader's mindset and skillsets can protect future 911 resilience.
PODCAST
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MCP PODCAST NETWORK
Episode 2: How 911 can Thrive During & Beyond the COVID-19 Pandemic - Rallying the Resilient 911 Mindset
Interview with Jim Marshall
and Heather McGaffin
This episode explores how an emergency communications center (ECC) leader's mindset and skillsets can make a difference in the well-being of 911 center personnel.

PODCAST

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MCP PODCAST NETWORK
Episode 1: How 911 can Thrive During & Beyond the COVID-19 Pandemic - Coming to Grips with the Psychological Impacts
Interview with Jim Marshall
and Heather McGaffin
COVID-19 is presenting a collection of stressors in addition to the ridiculous list of stressors that our telecommunicators face everyday before COVID. 
PODCAST
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HXGN SPOTLIGHT
Public Safety Now: Ensuring Emotional Health for Public Safety Workers in Times of Challenge
 
Interview with Jim Marshall
and Tracy Eldridge

And right now is a time when people’s batteries are going to be drained down far more every day because of all the uncertainty and the increased lack of control. So, what we want to do is reset, even during hot calls, you can take deep breaths while they’re talking, when you’re entering into CADS. I call it ‘CAD breathing’.

PODCAST
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YOUR OXYGEN MASK FIRST
Episode 14: Be Like a Redwood Tree 
 
Interview with Ryan Dedmon

If you're happy and healthy, you show up to work and you're a better employee. If you're a better employee, that spreads like wildfire and before you know it everyone on your shift feels like you do. We raise the morale in our Comm Centers and at our agencies, and then working as a dispatcher isn't all the doom and gloom we sometimes stereotypically portray it to be.

PODCAST

WITHIN THE TRENCHES
Episode 193: The Resilient 9-1-1 Professional
 
Interview with Jim Marshall  

The answer (to dispatcher stress challenges) isn't doing something for 911 dispatchers, it's empowering them with the Resilient 9-1-1 Mindset. We have phenomenal people who have hit the wall with PTSD...who are in despair and they are literally struggling with thoughts of suicide because they think they will suffer the rest of their lives... They can heal. EMDR...is an Evidence Based Treatment...

PODCAST 

WITHIN THE TRENCHES
Episode 170: Survive & Thrive Fitness Challenge
 
Interview with Jim Marshall
and Ryan Dedmon 

Ricardo: I was pretty much killing myself slowly, just through food really. A few weeks back I wrote, "Sugar We're Goin' Down!", because sugar is a big part of what I've been dealing with.    

Ryan: I'm sitting here having lunch with my friend and I order a salad. She ridicules me. And so I explain: "I have a couple of knucklehead friends who roped me into doing this fitness challenge.                                               

PODCAST 

WITHIN THE TRENCHES
Episode 163: Survive & Thrive Fitness Challenge
Interview with Jim Marshall
and Ryan Dedmon 

The Survive & Thrive Fit Challenge is a collaborative partnership between the 911 Training Institute and Within the Trenches Podcast. Jim Marshall, the Director of the 911 Training Institute, developed this challenge after Survive & Thrive, one of his more popular training classes for dispatchers. Partnering with Ricardo Martinez, the Creator of Within the Trenches Podcast and Founder of the #IAM911 Movement, both men will begin a fitness journey together.             

PODCAST

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WITHIN THE TRENCHES
Episode 141: 2017 IAED Navigator Conference
Interview with Ryan Dedmon

Recorded live at the 2017 IAED Navigator Conference in New Orleans, LA. Learn about our Certified Peer Support and Emergency Mental Health Dispatching training programs.

PODCAST

E911 TALK PODCAST
2015 National
NENA Conference
Interview with Jim Marshall
and Bob Currier

There is so much good that can be done [to support the well-being our telecommunicators]. All that is required, and what the Foundation represents [is]... a systematic, strategic long-term initiative that brings all the right people together to move forward...What research do we need to really understand the challenges telecommunicators face, but also the solutions--not just to talk about problems, but so we can create solutions...

WEBINAR

NATIONAL 911 PROGRAM

Pursuing Wellness & Peak Performance in the NG911 PSAP

Presented by Jim Marshall

Usually during this first segment we have someone from a federal agency presenting, but every once in a while there is an issue that is so prevalent at the national level that we decide to devote some time to it; and certainly the wellness of the 911 telecommunicator is one of those issues. So we were really happy to get Jim Marshall to present today.

PODCAST 

WITHIN THE TRENCHES
Episode 20: Protecting the 911Pros Family Life
Interview with Jim Marshall
and Dee Ann Summersett 

When you come home from the center, your body's there but your brain hasn't caught up yet. There are few jobs in which people are dealing with such hot, fresh, intense trauma drama. For you as frontline dispatchers to have a way to attend to your own stress, to be able to take those breaths and say, "Okay I did hard work today, but what still stands out in my mind?... that call when that baby stopped breathing. Now what do I do with that before I enter into the house... as a human being?" 

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