Subject Matter Experts in our Fields, Highly committed to serving our Very First Responders, and deeply grateful for the privilege

WHO WE ARE

Our Mission

Empowering 9-1-1 and EMS Professionals to achieve Resilience Driven Excellence in life and Peak Performance at work.
 
We accomplish this mission through delivery of science-based training and customized consulting services to the 9-1-1 and EMS industries.

"EVERY HOUR OF TRAINING THAT A 9-1-1 PROFESSIONAL RECEIVES CAN MAKE A LIFETIME OF DIFFERENCE  FOR THE CALLER, THE FIELD-RESPONDERS AND THE 911PRO'S OWN WELL-BEING."
 
JIM MARSHALL, CEO

What We Value

To highly value someone or something means we devote our best for their best. That which we highly value are our VALUES. Here's our 911TI List: 

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We share great respect and gratitude for each other at the 911 Training Institute--and that inspires our best work. Each of our administrative team members and instructors are united by our passion for giving our very best to support the greater 9-1-1 family.
 
We recognize every 9-1-1 Professional--frontliners and leaders alike--as people created with great worth, doing extraordinary work that places them at great psychological risk and deserving of extraordinary resources enabling them to meet the demands placed on them.   
 
We place the highest value on creating a learning environment that inspires 911Pros to grow; and because of the high psychological intensity of our courses, we are devoted to expertly creating emotionally safe classroom experiences in which courageous 911Pros can choose to relate personally to the class material and to each other.
 
We value the intelligence and unique lived personal experience of each student in the classroom--from the newest to the most veteran dispatcher. So no one "attends" our courses; each class member participates as a "co-teacher" who can make unique contributions to every discussion borne of their own perspectives, expertise, curiosity, and desire to learn.
 
We value incorporating adult-learning activities into our training which invite students to activate critical-thinking skills fostering that dynamic, interactive co-teaching experience that boosts the class experience's value for all involved. ​​
 
And upon all these foundational values, we value each day of training as an opportunity for each student to experience life-changing growth in their professional identity, knowledge base, and in their personal well-being. We hope dispatchers will experience major personal growth, if not transformation, each time we join them in the classroom. It may not always happen but we do our best to see that it can!