Subject Matter Experts in our Fields, Highly committed to serving our Very First Responders, and deeply grateful for the privilege
WHO WE ARE
Meet Our Team
Assembling just the right team with a deep heart for 9-1-1, EMS, and public-safety has taken years. And the wait was well worth it! Our Administrators and Faculty are true collaborators in advancing the 911TI mission in accord with 911TI's values. Our carefully selected instructors are each highly qualified subject matter experts in their fields: psychology, health, organizational wellness, management and leadership, and emergency response.
Each member of our team was chosen not just because of what they know but who they are as people. Together we design and deliver vibrant learning events and resources of unparalleled quality, customized to empower 9-1-1 and EMS professionals for long, rewarding careers and personal resilience.
To learn more about each member of our faculty, their unique roles at 911TI, and their backgrounds, click on the people below to read their full bio.
ADMINISTRATION & FACULTY
STRATEGIC PLANNING CONSULTANT
Tom Tock is a professional business consultant with 20 years of experience partnering with companies to help them enhance their mission to achieve new goals. He works with 911TI leadership to identify and develop strategic partnerships in the fields of public-safety and mental health.
Deborah Gagnon, MS
OPERATIONS & TRAINING MANAGER
Deborah Gagnon leads all 911TI operations, including design of customer services, contract management, and logistical support for 911TI's partnering agencies and our faculty.
Jim Lanier, MPA, ENP
MANAGEMENT & RESILIENCE INSTRUCTOR AND CONSULTANT
Jim Lanier has been a leader in 9-1-1 as a manager of communication centers and nationally as an advocate for dispatcher wellness for many years. He brings his passion for both to 911TI as an instructor and consultant, advancing optimal management practices and resilience.
ASSISTANT TRAINING MANAGER
Kim Ostin is a retired 9-1-1 supervisor with 33 years of service. She provides instructor support and customer care to 911TI's partnering agencies, assuring seamless delivery of our training and consulting services.
HEALTHCARE INSTRUCTOR AND CONSULTANT
Mary Whyte-Marshall is a masters-level registered nurse and clinical educator. She designs science-driven curriculum for 9-1-1 fostering optimal sleep, physical health, well-being and prevention of stress-related diseases.
RESILIENCE & CALL MASTERY INSTRUCTOR
Dr. Richard Janka is a licensed, practicing psychologist. He specializes in design and delivery of resilience and peer support training for 9-1-1 professionals and other emergency responders.
Tyrone Kelsey, MA
DIVERSITY & INCLUSION INSTRUCTOR AND CONSULTANT
Tyrone Kelsey is a subject matter expert in implicit bias, racial diversity and inclusion. He creates and delivers innovative curriculum on these topics and consults with agencies to optimize team relationships and morale.
Andre Lanier, EdD
LEADERSHIP INSTRUCTOR AND CONSULTANT
Dr. Andre Lanier served as a career officer in the U.S. Navy specializing in training of pilots. He brings a broad spectrum of principles and practices from his military leadership experience to empower leaders of emergency response organizations.
ORGANIZATIONAL WELLNESS CONSULTANT
Dr. Michelle Lilly is a licensed, practicing clinical psychologist and researcher. She leads 911TI's consulting services to public safety leaders who seek improved agency wellness for optimal team performance and morale.
Jan Myers is a former 9-1-1 leader and a licensed professional counselor. She is a California POST Master Instructor, specializing in design and delivery of curriculum in traumatic stress and dispatcher resilience.
MENTAL HEALTH PROTOCOL INSTRUCTOR AND CONSULTANT
Jason Scott is a 9-1-1 Quality Assurance Supervisor and a subject matter expert in emergency medical protocols. He consults with agencies to adopt and support dispatcher confidence in use of the LifeBridges Suicide Protocol.
CLINICAL PSYCHOLOGY ADVISOR
Dr. Sara Gilman is a licensed mental health professional whose clinical practice specializes in treatment of 9-1-1 professionals and other responders. She collaborates with 911TI to advance industry-wide awareness of healing treatments for PTSD.
Deborah Achtenberg, ENP
Deborah Achtenberg, ENP-Retired, is a 9-1-1 professional and trainer who completed her 26 year career after successfully launching Michigan's first Dispatch Academy. She established 911 Training & Consulting, LLC, the predecessor to 911TI.
CO-FOUNDER AND TREASURER
Linda Marshall joined Jim Marshall and Deborah Achtenberg in creating 911TI. She advises in shaping all major 911TI initiatives and oversees financial bookkeeping.
OUTREACH DIRECTOR AND RESILIENCE INSTRUCTOR
Ryan Dedmon is a retired 9-1-1 professional and a California POST Academy Instructor. He supports 911TI's relationships with 9-1-1 professionals through personal outreach and social media, as well as facilitating classes.
Jim Marshall, MA
CEO, CO-FOUNDER AND LEAD INSTRUCTOR
Jim Marshall is a licensed mental health professional deeply embedded in the 9-1-1 industry. Jim guides the 911TI faculty in development of innovative curriculum and resources. He advocates for national initiatives upholding the well-being of our Very First Responders.
Tracey Laorenza-Trask, MA
EDITOR, SOUTH OF HEAVEN PRESS
Tracey Laorenza-Trask is a 9-1-1 professional with over 20 years of service. She is the Editor of South of Heaven Press that published The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center.
Here's the bottom line for the Thin Gold Line...
911TI is far more than just a training company:
We're your #1 Partner & Subject Matter Expert in Producing and Sustaining a
RESILIENT, PEAK-PERFORMING 9-1-1 WORKFORCE!