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Subject Matter Experts in our Fields, Highly committed to serving our Very First Responders, and deeply grateful for the privilege
WHO WE ARE
Meet Our Team
Assembling just the right team with a deep heart for 9-1-1, EMS, and public-safety has taken years. And the wait was well worth it! Our Administrators and Faculty are true collaborators in advancing the 911TI mission in accord with 911TI's values. Our carefully selected instructors are each highly qualified subject matter experts in their fields: psychology, health, organizational wellness, management and leadership, and emergency response.
Each member of our team was chosen not just because of what they know but who they are as people. Together we design and deliver vibrant learning events and resources of unparalleled quality, customized to empower 9-1-1 and EMS professionals for long, rewarding careers and personal resilience.
To learn more about each member of our faculty, their unique roles at 911TI, and their backgrounds, click on the people below to read their full bio.
ADMINISTRATION & FACULTY
Jim Marshall, MA
CO-FOUNDER & CHIEF EXECUTIVE OFFICER
Jim Marshall is a licensed mental health professional deeply embedded in the 9-1-1 industry. Jim guides the 911TI faculty in development of innovative curriculum and resources. He advocates for national initiatives upholding the well-being of our Very First Responders.
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Deborah Achtenberg, ENP
CO-FOUNDER
Deborah Achtenberg, ENP-Retired, is a 9-1-1 professional and trainer who completed her 26 year career after successfully launching Michigan's first Dispatch Academy. She established 911 Training & Consulting, LLC, the predecessor to 911TI.
Deborah Gagnon, MS
CHIEF FINANCIAL OFFICER
CHIEF OPERATIONS OFFICER
Deborah Gagnon serves as 911TI's CFO, managing all financial activities. In addition, she leads all 911TI operations, including design of customer services, contract management, and logistical support for 911TI's partnering agencies and our faculty.
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Ryan Dedmon, MA
OUTREACH DIRECTOR
INSTRUCTOR AND CONSULTANT
Ryan Dedmon is a retired police dispatcher with 12 years of service in law enforcement. He is a California POST Academy Instructor and supports 911TI's relationships with first-responders through outreach and engagement, conference speaking, facilitating training classes, and managing media.
Kim Ostin
CURRICULUM CONSULTANT & ASSISTANT TRAINING MANAGER
Kim Ostin is a retired 9-1-1 Supervisor with 33 years of service. She provides instructor support and customer care to 911TI's partnering agencies, assuring seamless delivery of our training and consulting services.
Richard Janka, PsyD
PRESIDENT, FACULTY CHAIR & CONSULTANT
Dr. Richard Janka is a licensed, practicing psychologist. He specializes in design and delivery of resilience, peer support, and emergency mental health dispatching classes for 9-1-1 professionals and other emergency responders.
Tracey Laorenza-Trask, MA
EDITOR, SOUTH OF HEAVEN PRESS
Tracey Laorenza-Trask is a 9-1-1 professional with over 20 years of service. She is the Editor of South of Heaven Press that published The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center.
Michelle Lilly, PhD
ORGANIZATIONAL WELLNESS CONSULTANT
Dr. Michelle Lilly is a licensed, practicing clinical psychologist and researcher. She contributes to 911TI's consulting services to public-safety leaders who seek improved agency wellness for optimal team performance and morale.
Daniel Edwards, MA, LCAS
RESILIENCE & CALL MASTERY
INSTRUCTOR AND CONSULTANT
Daniel Edwards is a retired Police Captain with 28 years of service in law enforcement. He is a Licensed Clinical Addiction Specialist with expertise in crisis communications, intervention, and management.
R. Tyrone Kelsey, MA
CULTURE & BELONGING
INSTRUCTOR AND SENIOR CONSULTANT
Tyrone Kelsey is a and subject matter expert in implicit bias, racial diversity and inclusion, and is a certified corporate consultant. He creates and delivers innovative curriculum and leads 911TI's consulting services, empowering agencies to optimize team performance, relationships, and morale.
Nancy Lockhart, ENP
RESILIENCE & CALL MASTERY
INSTRUCTOR AND CONSULTANT
Nancy Lockhart is a retired Emergency Communications Center Deputy Director with over 30 years of experience in 9-1-1. She is devoted to developing 9-1-1 Professionals at all levels who will excel in service and resilience in the face of ever-escalating demands upon our call centers.
Angela Johnson, PhD, LPC, CFTP
RESILIENCE & CALL MASTERY
INSTRUCTOR AND CONSULTANT
Dr. Angela Johnson is a retired Public-Safety Dispatcher and Supervisor with 18 years of service. She is a licensed professional counselor, with clinical expertise on the impacts of compassion fatigue and trauma on 9-1-1 professionals and other first-responders.
Reggie Parker, MS, LPC
RESILIENCE & CALL MASTERY
INSTRUCTOR AND CONSULTANT
Reggie Parker is a retired Police Sergeant with 32 years of experience in law enforcement. He is a Licensed Professional Counselor with expertise in crisis communications, crisis intervention training, and de-escalation skills.
Here's the bottom line for the Thin Gold Line...
911TI is far more than just a training company:
We're your #1 Partner & Subject Matter Expert in Producing and Sustaining a
RESILIENT, PEAK-PERFORMING 9-1-1 WORKFORCE!
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