When this 9-1-1 professional couldn't find any contemporary means to teach kids about 9-1-1, she decided to create and develop her own app.

Student Leadership and Internship Program for high school kids exposes them to careers in public-safety in Charleston, SC.

A retired 9-1-1 dispatcher reflects back on what he loved most about the job.

Atlantic APCO paid special tribute to remember Longtime Members who have passed away at its annual conference.

The field training program at the Lawrenceville Police Department requires new officers to do sit-alongs in dispatch.

All dispatchers have a favorite work station in their communications center. Here is a special tribute to the station I once called mine,

I remember exactly where I was that fateful morning...

New training program in Ohio aims to better prepare candidates to be hired as public-safety dispatchers.

The top ten most common misconceptions about the job of 9-1-1 emergency dispatchers.

A group of women in the 9-1-1 industry have formed a special community and they just celebrated their first birthday.

An openly gay public-safety dispatcher shares his experiences to celebrate Pride Month.

Kaitlin Jordan and Lauren Stallings are two 9-1-1 professionals working to educate the public about the 9-1-1 Emergency System.

The Gold Line Gazette, a publication by Pafford Emergency Medical Services Central Communications Center, interviews Jim Marshall.

Emergency dispatchers ask lots of questions when you call 911 for help. Here is what you need to know about their unique process.

Karin Marquez, Director of Customer Success Management at RapidSOS, shares about the RapidSOS Clearinghouse improving location accuracy.

Interview with Dr. Anthony Minge, a Senior Partner at Fitch & Associates discussing CCM and ASM training programs.

Jim Marshall presents Survive & Thrive at the annual Massachusetts Communications Supervisors Association (MCSA) training event.

Since its formation last Fall, the Peer Support Team at St. Joseph County 9-1-1 has activated and responded to help other nearby agencies.

The 9-1-1 Family has become such a personal part of my life that when I think about the real meaning of Christmas, it brings me back to you.

An imagined open letter exchange between a formerly distraught 9-1-1 caller and the dispatcher who answered the call.