The Gold Line Gazette, a publication by Pafford Emergency Medical Services Central Communications Center, interviews Jim Marshall.

911TI announces Spring conference tour.

Implement a spit-shine of self-care into your lifestyle to optimize your wellness as a first-responder and you can look like these shoes.

Emergency dispatchers ask lots of questions when you call 911 for help. Here is what you need to know about their unique process.

Dispatchers will Go Sober in October for the Survive & Thrive Fit Challenge to optimize their personal health and wellness.

Ryan Dedmon will be speaking at the 2019 Missouri Public Safety Communications Conference on October 7-9th in Kansas City, MO.

Jim Marshall set to deliver opening keynote at the Montana APCO Conference October 9-11th in Helena, MT.

Karin Marquez shares with us some of the exciting things that RapidSOS is doing to address location accuracy challenges in 911.

Last week, thousands of public-safety dispatchers took over the Baltimore Convention Center for the 2019 APCO International Conference.

First-responders share their stories of survival and healing in support of national "Mental Health Awareness Month".

Last week, we met with Dr. Anthony Minge, a Senior Partner at Fitch & Associates, at the International Academies of Emergency Dispatch’s annual Navigator Con...

On March 27, 2019, the Massachusetts Communications Supervisors Association (MCSA) hosted their annual training event at the Boxboro Regency Hotel in Boxboro...

On March 4-7th, I spent time with 300 dispatchers in the great State of Georgia at the annual Georgia Emergency Communications Conference (GECC), a joint con...

Two years ago, Nancy Lockhart was sitting in an administrative meeting at St. Joseph County 9-1-1 in Mishawaka, Indiana, where she serves as the Fire Operati...

It’s January 1st. Congratulations, you made it through another year! It’s time to make those New Year’s resolutions. Oh yes, the resolutions… the things we c...

Jim Marshall, 911 Training Institute I could not let Christmas go by without you folks being part of it. The 911 Family has become such a personal part of my...

By Ryan Dedmon, 911 Training Institute & Lloyd Brownell, Police Dispatcher The following is an imagined open letter exchange between a formerly distraught 91...

Today, Dispatcher Janet Brown is retiring after 33 years of service at the Burbank Police Department (CA). The City of Burbank is a medium-sized city, locate...

Recently, there was a training class for 40 newly hired public-safety dispatchers who are all starting their careers at various agencies in California. Their...

In January 2018, Jim Marshall, Ryan Dedmon, and Ricardo Martinez created the Survive & Thrive Fit Challenge. The challenge is a collaborative partnership betw...