Our Values
Peer respect
911TI shares great respect and gratitude for each other and that inspires the best work. The administrative team members and instructors at 911TI are united by a passion for giving the very best to support first-responders.
Peer recognition
911TI recognizes every first-responder, front-liners and leaders alike, as people created with great worth, doing extraordinary work that places them at great psychological risk. They deserve extraordinary resources enabling them to meet the demands placed on them.
Peer safety
At 911TI, we place the highest value on creating an environment where first-responders can grow and connect through emotionally safe, transformational learning experiences.
Peer experience
At 911TI, every first-responder is a co-teacher—bringing their experience, insight, and curiosity to create a powerful, shared learning environment.
Peer learning
911TI incorporates adult-learning activities into training that invite students to activate critical-thinking skills fostering a dynamic, interactive co-teaching experience for all involved.
Peer growth
Each day of training at 911TI is an opportunity for first -responders to grow, transform, and strengthen both their craft and their well-being.
Our Vision
911 Training Institute
We fulfill our mission by providing the highest quality training and consulting, grounded in evidence-based practices and real-world research. Delivered by experienced professionals, our services support the health, wellness, resilience, and safety of those on the front lines. We promote individual and team well-being with compassion, excellence, and intention. Helping every first-responder "be well" at work and at home.
Richard Janka, PsyD
Chief Executive Officer
Faculty Chair and Consultant
Dr. Richard Janka is a licensed, practicing psychologist. He specializes in designing and delivery of resilience, peer support, and emergency mental health dispatching classes for 9-1-1 professionals and other emergency responders.
Deborah Gagnon, MS
Chief Financial Officer
Chief Operations Officer
Deborah Gagnon manages all contracts and financial activities. In addition, she leads all 911TI operations, including project management, logistical support for 911TI's partnering agencies and our facility, and delivery of customer service.
Ryan Dedmon, MA, CMCP
Outreach Director
Instructor and Consultant
Ryan Dedmon is a retired Police Dispatcher with 12 years of service in law enforcement. He is a California POST Academy Instructor and certified CIT Coordinator, supporting 911TI's relationships with first-responders through outreach and engagement.
Cassie Sexton, CMCP
Director of Client Relations
Instructor and Consultant
Cassie Sexton is a retired Police Dispatcher with over 15 years of service and currently serves as the 2nd Vice President of North Carolina NENA and Co-Chair of the National NENA Wellness Committee. She has expertise in first-responder treatment and wellness programs that support 911TI's partner and client relationships.
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Kim Ostin
Assistant Training Manager
Curriculum Consultant
Kim Ostin is a retired 9-1-1 Supervisor with 33 years of service. She provides instructor support and customer care to 911TI's partnering agencies, assuring seamless delivery of our training and consulting services.
Daniel Edwards, MA, LCAS
Resilience & Call Mastery
Instructor and Consultant
Daniel Edwards is a retired Police Captain with 28 years of service in law enforcement. He is a Licensed Clinical Addiction Specialist with expertise in crisis communications, intervention, and management.
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Reggie Parker, MS, LPC
Resilience & Call Mastery
Instructor and Consultant
Reggie Parker is a retired Police Sergeant with 32 years of experience in law enforcement. He is a Licensed Professional Counselor with experience in crisis communications, crisis intervention training, and de-escalation skills.
Mike Tackett, MBA, TLLP, MSCP
Resilience & Call Mastery
Instructor and Consultant
Mike Tackett has 33 years of experience in law enforcement and 9-1-1 with expertise in crisis management and leadership. He is a licensed mental health professional certified in EMDR therapy, and specializes in treating first-responders.
Jill Jacobs, MS, MA, TLLP
Resilience & Call Mastery
Instructor and Consultant
Jill Jacobs is a retired Police Sergeant with 24 years of service. She is a Master Level Psychologist certified in EMDR therapy, with a focus on serving first-responders, and has expertise in critical incident stress management and peer support systems.
Experience
Our Team
Our team consists of highly experienced and passionate, industry-tested professionals who are ready to share their experience and knowledge to help you succeed.
Contact Us
Mailing Address
P.O. Box 280
Petoskey, MI 49770
Office
41100 Plymouth Rd #110
Plymouth, MI 48170
Hours
Mon-Fri - 9:00 am - 5:00 pm
Saturday - Closed
Sunday - Closed
Phone
(231) 622-1600
Fax
(231) 622-7409
