Survive & Thrive is dynamic, science-based stress resilience training created specifically for dispatchers. This two-day interactive course breaks away from the old "suck-it-up" mindset in public-safety, empowering dispatchers to confront job-related trauma and build healtheir ways to manage stress.

When work and home stress collide, even the best first-responders can struggle. Peer Support helps prevent burnout, boost morale, and remind your team they're not alone. Whether you're starting a Certified Program or just exploring, this course covers the core tools and impact of peer support... because no one should face it alone.

Public-safety agencies are recognizing the vital need to empower first-responders to support one another, protecting mental health, performance, and overall well-being. Building on Survive & Thrive and The Power of Peer Support, this course equips your team to deliver exceptional care to help strengthen the heart of your agency.

Survive & Thrive is dynamic, science-based stress resilience training created specifically for dispatchers. This two-day interactive course breaks away from the old "suck-it-up" mindset in public-safety, empowering dispatchers to confront job-related trauma and build healtheir ways to manage stress. This condensed version of Survive & Thrive: Comprehensive is offered to meet the needs of busy dispatchers with limited availablilty.

Survive & Thrive is dynamic, science-based stress resilience training created specifically for EMS first-responders and professionals. This two-day interactive course breaks away from the old "suck-it-up" mindset in public-safety, empowering EMS professionals to confront job-related trauma and build healtheir ways to manage stress.

This course helps agencies sustain peer support teams for first-responders. Once you’ve completed basic training as a peer supporter, how do you continue to grow in protecting your personal well-being in your role and mature in your ability to come along side your peers? This course provides specialized, continuing education designed specifically to help peer supporters drill down on the three core elements of doing peer support: excelling in the face of a variety of complex challenges, managing personal resilience and self-care, and keeping the peer support  program running and vibrant.

Many Critical Incident Stress Management (CISM) teams complete an ICISF certified class that teach skills directly beneficial to the wider first-responder community. 911TI has built a class to not only meet the necessary ICISF certification qualifications but also focus on the specific stressors and critical incidents  experienced by first-responders.

There has never been a time in the history of public-safety professions in which it is more critically important to build “Mentally Tough, High Morale Teams”. Why? Our agencies and personnel are struggling with unprecedented levels of chronic understaffing amidst increasing, and more complex, demands for service from the public. Poor morale is common among our  teams in public-safety who face greater risks of stress-related mental and physical problems. To succeed as a workforce, each team member must do their part in shaping workplace relationships that are positive and respectful.

The work of first-responders is vitally important and often very rewarding. But it can also really take a toll on marriages/partnerships and families. Likewise, they often carry their stress from those relationships back to work. Spend a full day devoted to strengthening personal relationships to help improve family life. Enjoy group discussions and learn about outstanding resources that will help balance work-life with the most important relationships at home. And you can bring your partner (or other adult family member) along at NO ADDITIONAL COST!

This course provides 9-1-1 professionals with the crucial skills to manage emotional responses, communicate more effectively with individuals in crisis, and foster better mental health outcomes for all involved. By integrating emotional intelligence with crisis intervention techniques, dispatchers will approach each critical incident with a sense of calm, professionalism, and empathy, ultimately improving decision-making and achieving better outcomes. Through this course, dispatchers will gain the confidence and tools to face the emotional challenges of your role, leading to not only more successful responses, but also a more resilient, healthier, and sustainable career.

Stepping into a career as a first-responder is more than learning the procedures — it’s developing the mindset and emotional stamina that keep you standing strong when the job tests you most. The Rookie: GRIT and Resilience for New First Responders is a one-day, interactive workshop designed to help new police officers, firefighters, EMS personnel, and dispatchers build the intangible skills that fuel long-term success.

More than a headset.

This job demands grit, resilience, and the strength to thrive under pressure. This course gives you practical tools to build endurance, sharpen focus, and lead with resilience.

• This is a Pre-Conference class hosted by CALNENA. 

Making the transition from peer to supervisor can be one of the most challenging steps in any first responder’s career. Peer to Sup: Essential Supervisor Skills is a two-day interactive course designed to equip new and aspiring supervisors with the tools they need to lead with confidence, clarity, and compassion.

Emergency Mental Health Dispatching + LifeBridges is a comprehensive curriculum in which participants will improve competence and confidence in managing calls involving mental health crises and those at risk of suicide. Class includes additional integrated resilience training, guided practicum experience, and a learning assessment. 

Throughout the U.S., 9-1-1 professionals and field-responders are under enormous scrutiny in their management of calls involving people living with mental illness. Our highly acclaimed EMHD model is the only one in the nation custom-designed by mental health professionals created to empower 9-1-1 professionals for optimal management of these crisis calls.

When and how do you ask a caller if they are considering suicide? What do you do to strategically help the person shift from shutting down? The best answers to these questions are based on current suicidology principles that are customized to the role of 9-1-1 professionals. This course teaches core concepts to help 9-1-1 professionals identify and de-escalate difficult mental states that will help improve the caller’s ability to cooperate, ensuring a safe outcome for all involved.

Throughout the U.S. and beyond, emergency dispatchers strive to do their best with callers reporting domestic violence. But, the training they receive might not be trauma-informed. In this course, we explore the complex psychological terrain of domestic violence to give 9-1-1 professionals better insight and the ability to relate to callers. We provide dispatchers with the tools they will need to connect with callers and gain critical information to help establish a safe scene for everyone involved.

A public-safety agency’s ability to operate through hardship is driven by the shared mental, emotional, physical and spiritual resilience of its employees. But when most people speak of "self-care", they mean eat, sleep, and exercise for "life-balance". That in itself is a challenge for first-responders. They face epidemic levels of PTSD, depression, and obesity, so they need far more than a casual approach to self-care practiced by regular humans. This leadership workshop focuses on the inside of the leader. It's a rare opportunity empowering leaders to invest in themselves for the sake of all. Leaders will leave with greater self-attunement, vision for personal development, and their own Self-Care Plan.

Public-safety agencies invest in systematic analysis of planning and preparing for optimal response to critical incidents. But agencies do not reckon with the psychological risks their organizations face as fall-out from emergency response. Comprehensive Stress Resilience Plans (CSRP) ensure the availabilty and delivery of a variety of resources to support first-responders in their recovery from chronic exposure to traumatic incidents. In this course, leaders will create their own Executive Workbook, guiding their agency's development of its CSRP. The work begins by discovering the key agency resources known to uphold employee resilience. Leaders will identify their agency's status in delivering each of those resources, the obstacles in the way, set priorities, and plan action steps to build a CSRP through roundtable discussion with colleagues.

This course experience is based on extensive research identifying key elements of leadership, character, and integrity that are shown to drive organizational success. Leaders will gain a clear understanding of each character element. Then, through roundtable discussion of case studies, they will discover how these are brought to bear on relationships with personnel and their performance.