Ryan Dedmon

The gap between when Public Safety Answering Points (PSAPs) need their people and when childcare is available isn’t a minor inconvenience—it’s a structural problem that hits retention, attendance, and morale in very real ways.

While there are similarities to a traditional 9-1-1 center, the airport environment is its own world, and it comes with its own pace, priorities, and challenges.

Ownership is not just about having a key; it is about taking responsibility for everything that comes with it. That sense of control and investment brought pride, accountability, and purpose, a feeling that renting never quite provided.