This cancellation policy (“Policy”) describes how 911 Training Institute (“911TI”, “we”, “us” or “our”) will accept cancellations from you (“User”, “you” or “your”), as an individual, agency, or organization, for any of our products or services (collectively, “Services”), prior agreed to be delivered.

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This Policy does not apply to the practices of organizations or companies that we do not own or control, or to individuals who we do not employ or manage.

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Accepted Payments

Payment for training classes must be made in full prior to the day the class is offered. No payments (cash, check, credit card, or virtual currency exchange) will be accepted on-site the same day the class is offered.

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If you register for one of our training classes and select “Pay with a Check” as payment, the following payment options are available:

• Payment from your agency prior to the date of the class

• Confirmation from your agency the payment is being processed

• Issuance of a Purchase Order

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Cancellation by 911TI

If 911TI cancels the class, a full refund will be issued to paid registrants, or the payment can be credited towards your next class purchase.

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Cancellation by individual class registrant(s)

All cancellations must be submitted in writing to 911TI Chief Financial Officer, Deborah Gagnon, via email at deborah@911training.net. Any class registration cancelled more than 21 days prior to the start of the scheduled class will receive a refund of fees paid, minus a $25.00 administrative fee. Cancellations received less than 21 days prior to the start of the scheduled class will not be eligible for a refund, but will receive a full class credit to be used towards any future 911TI class.

 

"No shows" (people who have registered and paid, but do not show up to class) are not eligible for a refund or credit. Attendee substitutions may be made any time free of charge.

 

Cancellation by hosting agency(ies) or organization(s)​

All cancellations must be submitted in writing to 911TI Chief Financial Officer, Deborah Gagnon, via email at deborah@911training.net. Any hosted class cancelled by the hosting agency(ies) or organization(s) more than 30 days prior to the start of the scheduled class will receive a full refund of fees paid without penalty.

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Flat rate contracts

Hosting agency(ies) or organization(s) that cancel less than 30 days prior to the start of the scheduled class will be responsible for a cancellation fee of 25% of the agreed flat fee in the contract. 

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Hosting agency(ies) or organization(s) that cancel less than 7 days prior to the start of the schedule class will be responsible for a cancellation fee of 50% of the agreed flat fee in the contract.

 

Per seat contracts

Hosting agency(ies) or organization(s) that cancel less than 30 days prior to the start of the scheduled class will be responsible for a cancellation fee of $1,525.00 (1-day classes), $2,375.00 (2-day classes), or $3,475.00 (3-day classes). 

 

Hosting agency(ies) or organization(s) that cancel less than 7 days prior to the start of the scheduled class will be responsible for a cancellation fee of $3,050.00 (1-day classes), $4,750.00 (2-day classes), or $6,950.00 (3-day classes).

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Acceptance of this policy

By using the Website or its Services, you agree to be bound by this Policy and you acknowledge that you have read this Policy and agree to all its terms and conditions. If you do not agree to abide by the terms of this Policy, you are not authorized to use the Website to secure and purchase 911TI products or services.

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Contacting us

If you would like to contact us to understand more about this Policy, or wish to contact us concerning any matter relating to cancellation of purchased services and refunds, please send an email to info@911training.net.

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Last updated November 17, 2025