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9-1-1
A collection of articles related to 9-1-1 emergency communications at public-safety agencies.


You're Invited! 911der Women Celebrates First Birthday
A group of women in the 9-1-1 industry have formed a special community and they just celebrated their first birthday.

Ryan Dedmon
Dec 29, 20204 min read
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In a Sea of Blue Comes a Rainbow
An openly gay public-safety dispatcher shares his experiences to celebrate Pride Month.

Ryan Dedmon
Dec 29, 20204 min read
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Agencies Find New Ways to Celebrate 911 Education Month
Kaitlin Jordan and Lauren Stallings are two 9-1-1 professionals working to educate the public about the 9-1-1 Emergency System.

Ryan Dedmon
Dec 29, 20205 min read
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The Gold Line Gazette Interviews Jim Marshall
The Gold Line Gazette, a publication by Pafford Emergency Medical Services Central Communications Center, interviews Jim Marshall.

Ryan Dedmon
Dec 29, 20204 min read
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Line of Questioning: Why Dispatchers Ask so Many Questions
Emergency dispatchers ask lots of questions when you call 911 for help. Here is what you need to know about their unique process.

Ryan Dedmon
Dec 29, 20205 min read
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Interview: Karin Marquez from RapidSOS
Karin Marquez, Director of Customer Success Management at RapidSOS, shares about the RapidSOS Clearinghouse improving location accuracy.

Ryan Dedmon
Dec 27, 20203 min read
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Interview: Dr. Anthony Minge from Fitch & Associates
Interview with Dr. Anthony Minge, a Senior Partner at Fitch & Associates discussing CCM and ASM training programs.

Ryan Dedmon
Dec 26, 20203 min read
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Jim Marshall Presents at MCSA Annual Training Event
Jim Marshall presents Survive & Thrive at the annual Massachusetts Communications Supervisors Association (MCSA) training event.

Ryan Dedmon
Dec 26, 20203 min read
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Peer Support Team at St. Joseph County 911 is Hard at Work
Since its formation last Fall, the Peer Support Team at St. Joseph County 9-1-1 has activated and responded to help other nearby agencies.

Ryan Dedmon
Dec 26, 20204 min read
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My Christmas Wish for the 911 Family
The 9-1-1 Family has become such a personal part of my life that when I think about the real meaning of Christmas, it brings me back to you.

Ryan Dedmon
Dec 26, 20204 min read
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An Open Letter from a 911 Caller and Reply from the Dispatcher
An imagined open letter exchange between a formerly distraught 9-1-1 caller and the dispatcher who answered the call.

Ryan Dedmon
Dec 26, 20204 min read
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Bulletin Board Changes Culture at Calhoun County 911
Calhoun County Consolidated Dispatch Authority uses a bulletin board to help create a positive culture in their communications center.

Ryan Dedmon
Dec 26, 20205 min read
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Your Oxygen Mask First Podcast Interviews Ryan Dedmon
911TI Outreach Director, Ryan Dedmon, appears on Episode 14 of Your Oxygen Mask First podcast.

Ryan Dedmon
Dec 26, 20201 min read
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