911TI has produced a short video series to help 911 professionals cope with extraordinary new stressors related to the COVID-19 pandemic.

The Gold Line Gazette, a publication by Pafford Emergency Medical Services Central Communications Center, interviews Jim Marshall.

Implement a spit-shine of self-care into your lifestyle to optimize your wellness as a first-responder and you can look like these shoes.

Emergency dispatchers ask lots of questions when you call 911 for help. Here is what you need to know about their unique process.

Dispatchers will Go Sober in October for the Survive & Thrive Fit Challenge to optimize their personal health and wellness.

Karin Marquez, Director of Customer Success Management at RapidSOS, shares about the RapidSOS Clearinghouse improving location accuracy.

Last week, thousands of public-safety dispatchers took over the Baltimore Convention Center for the 2019 APCO International Conference.

First-responders share their stories of survival and healing in support of national "Mental Health Awareness Month".

Interview with Dr. Anthony Minge, a Senior Partner at Fitch & Associates discussing CCM and ASM training programs.

Jim Marshall presents Survive & Thrive at the annual Massachusetts Communications Supervisors Association (MCSA) training event.

Since its formation last Fall, the Peer Support Team at St. Joseph County 9-1-1 has activated and responded to help other nearby agencies.

The 9-1-1 Family has become such a personal part of my life that when I think about the real meaning of Christmas, it brings me back to you.

An imagined open letter exchange between a formerly distraught 9-1-1 caller and the dispatcher who answered the call.

Calhoun County Consolidated Dispatch Authority uses a bulletin board to help create a positive culture in their communications center.

911TI Outreach Director, Ryan Dedmon, appears on Episode 14 of Your Oxygen Mask First podcast.

The Survive & Thrive Fit Challenge is a collaborative partnership between the 911 Training Institute and Within the Trenches Podcast.

The Resilient 9-1-1 Professional is available for purchase!

Ryan Dedmon reflects on the 2018 Michigan APCO/NENA Joint Conference.

Jim Marshall reflects on the 2018 Michigan Joint APCO/NENA Conference.