Many of the conversations happening around technology, AI, staffing, burnout, wellness, and performance in 9-1-1 all lead back to the same challenge: capacity.

Helping first-responders look at chronic stress from a different perspective.

The dispatching field is wild and crazy and so addicting. I truly loved my job as a dispatcher with every ounce of my being. The build-up of traumatic calls and hard moments is so often overlooked though, and burnout is so very real.

Financial stability is a crucial aspect of a well-rounded life, particularly for public safety professionals.

For first responders, it's not just about surviving tough times — it's about thriving despite them.

What could an Emergency Communications Center possibly have in common with the flowers in a garden? More than you might think!

Two 9-1-1 industry leaders have joined forces to advance best practices in supporting the mental health of emergency responders.

First responder culture is essential to the profession and should be valued, but it’s important to be mindful of potential issues...

We fail to find joy in simple things that once brought us happiness, so we need to reshape our perspective to improve our wellness.

It takes effort to view things through a positive lens in public-safety where first-responders battle chronic exposure to unique stressors.

Weekends, holidays, day shift, swing shift, graveyard, no days off - I’m not just talking about the career you chose as a dispatcher...

I am in a much better place now. It took me years to get here but I put in the hard work needed for my healing.

5 tips on how first-responder families can adjust to crazy holiday schedules and celebrate the season together.

A personal perspective on the BLM movement and the challenge of being a person of color while serving in public-safety.

Meditate on this: yoga can help public-safety emergency dispatchers deal with stress.

Our call to action inviting 9-1-1 and public-safety professionals to share their own stories of diversity & inclusion.

So, you are a 9-1-1 dispatcher and your blood pressure is high? This is most likely the result of chronic stress response.

In 2020, 500 9-1-1 professionals participated in a virtual training pilot using the book, The Resilient 9-1-1 Professional.

Living in Southern California has its advantages. For me, it is the beach; that is my happy place.

With the stress and heartache that accompanies a career in emergency communications, it is vital to find an escape in order to survive.