The plan was simple: bring 9-1-1 telecommunicators together and get them outside the PSAP to connect. Give them things they have a hard time getting when they are working in the PSAP environment.

From a 9-1-1 dispatch console to an office in City Hall, Jordan Villwock's career has always centered on the same mission: serving people and helping government work when they need it most.

The gap between when Public Safety Answering Points (PSAPs) need their people and when childcare is available isn’t a minor inconvenience—it’s a structural problem that hits retention, attendance, and morale in very real ways.

Ownership is not just about having a key; it is about taking responsibility for everything that comes with it. That sense of control and investment brought pride, accountability, and purpose, a feeling that renting never quite provided.

CORE Team at St. George Communications focuses on strengthening relationships and gives dispatchers renewed sense of purpose, pride, and presence in the public sphere.

9-1-1 leaders graduate from CMCP Class 175 before NENA’s national conference.

If we take 1% accountability for our participation in the toxicity, whether from silence or engagement, we change the trajectory of the industry.

The re-invented Dispatch Academy at CHPD introduces new dispatchers to personnel and addresses subjects specific to agency operations.

My life story is filled with trauma, leading me unexpectedly to a career where I help people during their most challenging moments.

Public safety agencies have a long way to go to fully catch up on what social media has to offer their organizations.

In almost any industry, policies get regular review and updates but for some reason we struggle with that in 911.

Throughout the week, I attended many sessions, and met some amazing folks at the National NENA Conference.

What could an Emergency Communications Center possibly have in common with the flowers in a garden? More than you might think!

If you had told me I would be writing an article on peer support and mental health, I would have laughed at you.

Imagine a world where everyone is in everyone’s corner, and we all want each other to genuinely succeed.

Delve into the depths of culture and its intertwining relationship with the 9-1-1 staffing crisis.

All I have ever known throughout my life is my mom working as a 9-1-1 dispatcher and I couldn’t imagine it being any different.

This was my first experience attending the NENA conference and it truly provided a new outlook to my career.

Thousands of 9-1-1 professionals come together in Texas for the 2023 National NENA Conference.

Dispatchers in Missouri visit Jefferson City to meet with government leaders at the State Capitol.