Foundations of Emergency Mental Health Dispatching
Core EMHD Concepts
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Crisis Call Mastery
Foundations of Emergency Mental Health Dispatching
Mental health crisis calls can be unpredictable, emotionally charged, and difficult to navigate. Callers may be experiencing intense emotions, altered perceptions, confusion, fear, or other behaviors that make traditional communication approaches less effective.
This one-day course gives 9-1-1 professionals a practical, science-based framework for understanding what may be driving a caller's behavior and responding with greater clarity, confidence, and intention. Participants will learn how to recognize behavioral and emotional cues, adapt their communication, and use the EMHD approach to support safer outcomes.
State Approvals
This course has been approved by the following organizations
Florida DOH
Georgia POST
Kentucky Law Enforcement Council (KLEC)
Massachusetts State 911
Michigan MCOLES
Michigan SNC
New Jersey OETS
North Carolina 911 Board Eligible
How will I grow?
Analyze the psychological, emotional, and behavioral factors that may influence a caller experiencing a mental health crisis. Identify behavioral and communication cues that may indicate a caller's emotional state, needs, or level of distress. Apply communication and de-escalation strategies that support connection and cooperation.
Who is it for?
This course is designed for 9-1-1 telecommunicators, call takers, dispatchers, communications training officers, supervisors, trainers, and other emergency communications professionals who manage or support calls involving individuals experiencing mental health crises.
What is it?
A one-day course that provides 9-1-1 professionals with practical strategies for understanding, assessing, and responding to mental health crisis calls using the EMHD MindSet and SkillSet.
Course Details
98%
of students say course was relevant and valuable to them.
95%
of students would recommend the course to a colleague.
4.9/5
Average instructor rating.
What our clients say about us...
Highly skilled instructors, excellent course materials, real impact that makes a difference.
Foundations of Emergency Mental Health Dispatching
Loved the interaction.
Anonymous Student
Foundations of Emergency Mental Health Dispatching
This class was very helpful. I enjoy courses like this because it helps me think about why a caller is acting/reacting.
Anonymous Student
Foundations of Emergency Mental Health Dispatching
One of my favorite classes.
Anonymous Student
Foundations of Emergency Mental Health Dispatching
This course was very insightful, and I learned a lot.
Anonymous Student
Foundations of Emergency Mental Health Dispatching
Awesome class.
Anonymous Student
Live-Virtual
$239.00
Crisis Call Mastery
Foundations of Emergency Mental Health Dispatching
Core EMHD Concepts
Second Instructor Name
4:00 AM
-
1:00 PM
ET
Dec 8, 2026
(1 Day)
Richard Janka, PsyD
Live Virtual Session
Crisis Call Mastery
Available Sessions
No sessions are currently scheduled for this course. Please check back soon.
Get Certified
Crisis Call Mastery
Emergency Mental Health Dispatching + LifeBridges
Comprehensive Crisis Call Mastery
Mental health and suicide-risk calls require more than a scripted response. This comprehensive three-day course explores the psychological and emotional factors that influence caller behavior while strengthening practical skills in assessment, de-escalation, and intervention. Participants will learn to use the science-based LifeBridges Guiding Flex-Protocol to adapt their approach to the caller’s needs and support safer outcomes.