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Foundations of Emergency Mental Health Dispatching

Core EMHD Concepts

Crisis Call Mastery

Foundations of Emergency Mental Health Dispatching

Throughout the U.S., 9-1-1 professionals and field-responders are under enormous scrutiny in their management of calls involving people living with mental illness. Our highly acclaimed EMHD model is the only one in the nation custom-designed by mental health professionals created to empower 9-1-1 professionals for optimal management of these crisis calls.

State Approvals

This course has been approved by the following organizations

Florida DOH

Georgia POST

Kentucky Law Enforcement Council (KLEC)

Massachusetts State 911

Michigan SNC

New Jersey OETS

North Carolina 911 Board Eligible

How will I grow?

Discover the “EMHD MindSet” and Practice the “EMHD SkillSet”.

Who is it for?

911 Professionals and field responders interested in optimizing management of calls involving people with mental illness.

What is it?

This one-day course will equip First Responders with the core EMHD knowledge they need to immediately boost confidence and performance with high-risk callers.

Course Details

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98%

of students say course was relevant and valuable to them.

95%

of students would recommend the course to a colleague.

4.9/5

Average instructor rating.

What our clients say about us...

Highly skilled instructors, excellent course materials, real impact that makes a difference.

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Foundations of Emergency Mental Health Dispatching

average rating is 5 out of 5

Loved the interaction.

Anonymous Student

Foundations of Emergency Mental Health Dispatching

average rating is 5 out of 5

This class was very helpful. I enjoy courses like this because it helps me think about why a caller is acting/reacting.

Anonymous Student

Foundations of Emergency Mental Health Dispatching

average rating is 5 out of 5

One of my favorite classes.

Anonymous Student

Foundations of Emergency Mental Health Dispatching

average rating is 5 out of 5

This course was very insightful, and I learned a lot.

Anonymous Student

Foundations of Emergency Mental Health Dispatching

average rating is 5 out of 5

Awesome class.

Anonymous Student

Live-Virtual

$239.00

Crisis Call Mastery

Foundations of Emergency Mental Health Dispatching

Core EMHD Concepts

Second Instructor Name

9:00 AM

-

6:00 PM

ET

Feb 3, 2026

(1 Day)

Reggie Parker, MS, LPC

Live Virtual Session

Image by Angelo Abear

Crisis Call Mastery

Available Sessions

No sessions are currently scheduled for this course.  Please check back soon.

Popular Course

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Emergency Mental Health Dispatching + LifeBridges

Comprehensive Crisis Call Mastery

Emergency Mental Health Dispatching + LifeBridges is a comprehensive curriculum in which participants will improve competence and confidence in managing calls involving mental health crises and those at risk of suicide. Class includes additional integrated resilience training, guided practicum experience, and a learning assessment. 

3 Sessions Available

24 hours (3 days)

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