Emergency Mental Health Dispatching + LifeBridges
Comprehensive Crisis Call Mastery
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Crisis Call Mastery
Emergency Mental Health Dispatching + LifeBridges
Mental health and suicide-risk calls require more than a scripted response. This comprehensive three-day course explores the psychological and emotional factors that influence caller behavior while strengthening practical skills in assessment, de-escalation, and intervention. Participants will learn to use the science-based LifeBridges Guiding Flex-Protocol to adapt their approach to the caller’s needs and support safer outcomes.
State Approvals
This course has been approved by the following organizations
Florida DOH
Georgia POST
Kentucky Law Enforcement Council (KLEC)
Michigan MCOLES
Michigan SNC
New Jersey OETS
North Carolina 911 Board Eligible
How will I grow?
Analyze what may be driving a caller’s behavior during a mental health or suicide-related crisis.
Evaluate risk, communication barriers, and immediate needs to guide a more effective response.
Apply de-escalation strategies and the LifeBridges Guiding Flex-Protocol with greater confidence and flexibility.
Who is it for?
9-1-1 telecommunicators, call takers, dispatchers, communications training officers, supervisors, trainers, and other emergency communications professionals responsible for managing mental health and suicide-risk calls.
What is it?
An advanced three-day course that combines emergency mental health education, crisis-call strategies, resilience training, and the LifeBridges Guiding Flex-Protocol to strengthen assessment, de-escalation, and intervention.
Course Details
96%
of students say course was relevant and valuable to them.
96%
of students would recommend the course to a colleague.
4.9/5
Average instructor rating.
What our clients say about us...
Highly skilled instructors, excellent course materials, real impact that makes a difference.
Emergency Mental Health Dispatching + LifeBridges
The information that was learned in this class was invaluable to me and will be an amazing addition to our department.
Anonymous Student
Emergency Mental Health Dispatching + LifeBridges
I am the Training Coordinator for our department, and I want all of our dispatchers to take this class.
Anonymous Student
Emergency Mental Health Dispatching + LifeBridges
This is a course that I wish I had been able to take earlier in my career.
Anonymous Student
Emergency Mental Health Dispatching + LifeBridges
Great course, no matter how long you have been in this career.
Anonymous Student
Emergency Mental Health Dispatching + LifeBridges
Should be required training.
Anonymous Student
Crisis Call Mastery
Available Sessions
No sessions are currently scheduled for this course. Please check back soon.
Crisis Call Mastery
Foundations of Emergency Mental Health Dispatching
Core EMHD Concepts
Mental health crisis calls can be unpredictable, emotionally charged, and difficult to navigate. Callers may be experiencing intense emotions, altered perceptions, confusion, fear, or other behaviors that make traditional communication approaches less effective.
This one-day course gives 9-1-1 professionals a practical, science-based framework for understanding what may be driving a caller's behavior and responding with greater clarity, confidence, and intention. Participants will learn how to recognize behavioral and emotional cues, adapt their communication, and use the EMHD approach to support safer outcomes.
Crisis Call Mastery
Building LifeBridges to Suicide Callers
Core Concepts
Calls involving suicide risk require more than knowing what questions to ask. They require the ability to recognize risk, build connection, navigate difficult emotional states, and help a caller move toward safety.
Building LifeBridges to Suicide Callers is a one-day course designed specifically for 9-1-1 professionals who manage suicide-related calls. Grounded in current suicidology principles and adapted to the emergency communications environment, the course provides practical strategies for identifying suicide risk, asking direct and meaningful questions, de-escalating emotional distress, and building a connection that can help move a caller toward safety.