Emergency Mental Health Dispatching + LifeBridges
Comprehensive Crisis Call Mastery
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Crisis Call Mastery
Emergency Mental Health Dispatching + LifeBridges
Emergency Mental Health Dispatching + LifeBridges is a comprehensive curriculum in which participants will improve competence and confidence in managing calls involving mental health crises and those at risk of suicide. Class includes additional integrated resilience training, guided practicum experience, and a learning assessment.
State Approvals
This course has been approved by the following organizations
Florida DOH
Georgia POST
Kentucky Law Enforcement Council (KLEC)
Michigan SNC
New Jersey OETS
North Carolina 911 Board Eligible
How will I grow?
This class will boost your ability and confidence in managing these high-risk calls, while allowing you to think creatively using your own unique style with each unique call guided by good science.
Who is it for?
All first-responders who want to gain insights into what drives the behavior of callers with mental illness and suicide risk as well as gain strategies to de-escalate the caller’s mental states that can fuel worse outcomes.
What is it?
EMHD+LB is a science-driven Best Practice Model that empowers First Responders with the knowledge and tools they need for optimal response to callers with mental illness and suicide risk.
Course Details
96%
of students say course was relevant and valuable to them.
96%
of students would recommend the course to a colleague.
4.9/5
Average instructor rating.
What our clients say about us...
Highly skilled instructors, excellent course materials, real impact that makes a difference.
Emergency Mental Health Dispatching + LifeBridges
The information that was learned in this class was invaluable to me and will be an amazing addition to our department.
Anonymous Student
Emergency Mental Health Dispatching + LifeBridges
I am the Training Coordinator for our department, and I want all of our dispatchers to take this class.
Anonymous Student
Emergency Mental Health Dispatching + LifeBridges
This is a course that I wish I had been able to take earlier in my career.
Anonymous Student
Emergency Mental Health Dispatching + LifeBridges
Great course, no matter how long you have been in this career.
Anonymous Student
Emergency Mental Health Dispatching + LifeBridges
Should be required training.
Anonymous Student
Live-Virtual
$559.00
Crisis Call Mastery
Emergency Mental Health Dispatching + LifeBridges
Comprehensive Crisis Call Mastery
Second Instructor Name
9:00 AM
-
6:00 PM
ET
Dec 10, 2025
(3 Days)
Notes:
Live-Virtual Training
Mike Tackett, MBA, TLLP, MSCP
Live Virtual Session
In-Person
$0
Crisis Call Mastery
Emergency Mental Health Dispatching + LifeBridges
Comprehensive Crisis Call Mastery
Second Instructor Name
8:00 AM
-
5:00 PM
ET
Feb 25, 2026
(3 Days)
Registration for this class is through Martinsville-Henry County 911
Contact: NHughes@henrycountyva.gov; 276-632-7677
Mike Tackett, MBA, TLLP, MSCP
1024 Dupont Road
Martinsville, VA 24112-4600
Crisis Call Mastery
Available Sessions
No sessions are currently scheduled for this course. Please check back soon.
Crisis Call Mastery
Foundations of Emergency Mental Health Dispatching
Core EMHD Concepts
Throughout the U.S., 9-1-1 professionals and field-responders are under enormous scrutiny in their management of calls involving people living with mental illness. Our highly acclaimed EMHD model is the only one in the nation custom-designed by mental health professionals created to empower 9-1-1 professionals for optimal management of these crisis calls.
Crisis Call Mastery
Building LifeBridges to Suicide Callers
Core Concepts
When and how do you ask a caller if they are considering suicide? What do you do to strategically help the person shift from shutting down? The best answers to these questions are based on current suicidology principles that are customized to the role of 9-1-1 professionals. This course teaches core concepts to help 9-1-1 professionals identify and de-escalate difficult mental states that will help improve the caller’s ability to cooperate, ensuring a safe outcome for all involved.