Negotiation Tactics for 911 Professionals
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Resilience & Peer Support
Negotiation Tactics for 911 Professionals
This course provides 9-1-1 professionals with the crucial skills to manage emotional responses, communicate more effectively with individuals in crisis, and foster better mental health outcomes for all involved. By integrating emotional intelligence with crisis intervention techniques, dispatchers will approach each critical incident with a sense of calm, professionalism, and empathy, ultimately improving decision-making and achieving better outcomes. Through this course, dispatchers will gain the confidence and tools to face the emotional challenges of your role, leading to not only more successful responses, but also a more resilient, healthier, and sustainable career.
State Approvals
This course has been approved by the following organizations
Georgia POST
Michigan SNC
How will I grow?
Enhance your empathy, communication and conflict resolution skills
Who is it for?
This course provides 911 professionals with the crucial skills to manage emotional responses, communicate more effectively with individuals in crisis, and foster better mental health outcomes for all involved.
What is it?
Master effective emotional de-escalation techniques
Course Details
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What our clients say about us...
Highly skilled instructors, excellent course materials, real impact that makes a difference.
In-Person
$259.00
Resilience & Peer Support
Negotiation Tactics for 911 Professionals
Second Instructor Name
8:00 AM
-
5:00 PM
ET
Dec 4, 2025
(1 Day)
Notes:
Hosted by Genesee County
Mike Tackett, MBA, TLLP, MSCP
2050 South Linden Road
Flint, MI 48532-4159
Live-Virtual
$239.00
Resilience & Peer Support
Negotiation Tactics for 911 Professionals
Second Instructor Name
9:00 AM
-
6:00 PM
ET
Dec 16, 2025
(1 Day)
Notes: Live-Virtual Training
Reggie Parker, MS, LPC
Live Virtual Session
Resilience & Peer Support
Available Sessions
No sessions are currently scheduled for this course. Please check back soon.
Resilience & Peer Support
Group Crisis Intervention
Many Critical Incident Stress Management (CISM) teams complete an ICISF certified class that teach skills directly beneficial to the wider first-responder community. 911TI has built a class to not only meet the necessary ICISF certification qualifications but also focus on the specific stressors and critical incidents experienced by first-responders.
Resilience & Peer Support
Building Mentally Tough, High Morale Teams
There has never been a time in the history of public-safety professions in which it is more critically important to build “Mentally Tough, High Morale Teams”. Why? Our agencies and personnel are struggling with unprecedented levels of chronic understaffing amidst increasing, and more complex, demands for service from the public. Poor morale is common among our teams in public-safety who face greater risks of stress-related mental and physical problems. To succeed as a workforce, each team member must do their part in shaping workplace relationships that are positive and respectful.