Peak Performance in Managing Domestic Violence Calls
A Trauma-informed Approach
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Crisis Call Mastery
Peak Performance in Managing Domestic Violence Calls
Throughout the U.S. and beyond, emergency dispatchers strive to do their best with callers reporting domestic violence. But, the training they receive might not be trauma-informed. In this course, we explore the complex psychological terrain of domestic violence to give 9-1-1 professionals better insight and the ability to relate to callers. We provide dispatchers with the tools they will need to connect with callers and gain critical information to help establish a safe scene for everyone involved.
State Approvals
This course has been approved by the following organizations
Florida DOH
Georgia POST
Michigan SNC
North Carolina 911 Board Eligible
How will I grow?
In this course, dispatchers will gain an understanding of what DV is and its statistical incidence; learn about causal factors driving the behavior of both perpetrator and victim; gain assessment skills to acquire all key information needed to foster safety of all on scene; and become psychologically prepared to handle DV callers to successfully intervene.
Who is it for?
This course provides essential knowledge and skills for First Responders related to one of the most common yet dangerous call types (for the public and for field responders) dealt with by ECC personnel: domestic violence.
What is it?
Several factors combine in the experience of the first-responder than can produce less than optimal call management performance. This course draws from extensive clinical knowledge to create a rich learning and equipping experience needed to succeed with DV calls.
Course Details
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What our clients say about us...
Highly skilled instructors, excellent course materials, real impact that makes a difference.
Peak Performance in Managing Domestic Violence Calls
This is not the typical DV class. Excellently developed.
Anonymous Student
Peak Performance in Managing Domestic Violence Calls
This information will transform the way my agency teaches our dispatchers to think about, approach & handle these calls.
Anonymous Student
Peak Performance in Managing Domestic Violence Calls
Another quality class. Time and training dollars well spent!
Anonymous Student
Peak Performance in Managing Domestic Violence Calls
Not the typical DV class.
Anonymous Student
Crisis Call Mastery
Available Sessions
No sessions are currently scheduled for this course. Please check back soon.
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