Peak Performance in Managing Domestic Violence Calls
A Trauma-informed Approach
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Crisis Call Mastery
Peak Performance in Managing Domestic Violence Calls
Domestic violence calls are complex, emotionally charged, and rarely straightforward. This course helps 9-1-1 professionals better understand the psychology, behavioral patterns, and trauma responses that can shape how callers communicate during a domestic violence incident. Participants will gain practical, trauma-informed strategies to connect with callers, gather critical information, and help establish a safer scene for everyone involved.
State Approvals
This course has been approved by the following organizations
Florida DOH
Georgia POST
Michigan SNC
North Carolina 911 Board Eligible
How will I grow?
Analyze the complex psychology and behavioral patterns behind domestic violence. Strengthen understanding of the dynamics and contributing factors of domestic violence. Empower dispatchers to better connect, assess, and intervene during domestic violence calls.
Who is it for?
9-1-1 telecommunicators, call takers, dispatchers, communications training officers, supervisors, trainers, and others involved in receiving, managing, or reviewing domestic violence calls.
What is it?
A trauma-informed course that examines the psychology, behavioral patterns, and trauma responses that influence domestic violence calls equipping 9-1-1 professionals to connect with callers, gather critical information, and support a safer response.
Course Details
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What our clients say about us...
Highly skilled instructors, excellent course materials, real impact that makes a difference.
Peak Performance in Managing Domestic Violence Calls
This is not the typical DV class. Excellently developed.
Anonymous Student
Peak Performance in Managing Domestic Violence Calls
This information will transform the way my agency teaches our dispatchers to think about, approach & handle these calls.
Anonymous Student
Peak Performance in Managing Domestic Violence Calls
Another quality class. Time and training dollars well spent!
Anonymous Student
Peak Performance in Managing Domestic Violence Calls
Not the typical DV class.
Anonymous Student
Live-Virtual
$239.00
Crisis Call Mastery
Peak Performance in Managing Domestic Violence Calls
A Trauma-informed Approach
Second Instructor Name
4:00 AM
-
1:00 PM
ET
Dec 1, 2026
(1 Day)
Amber Rahill, MA, LPC
Live Virtual Session
Crisis Call Mastery
Available Sessions
No sessions are currently scheduled for this course. Please check back soon.
Crisis Call Mastery
Building LifeBridges to Suicide Callers
Core Concepts
Calls involving suicide risk require more than knowing what questions to ask. They require the ability to recognize risk, build connection, navigate difficult emotional states, and help a caller move toward safety.
Building LifeBridges to Suicide Callers is a one-day course designed specifically for 9-1-1 professionals who manage suicide-related calls. Grounded in current suicidology principles and adapted to the emergency communications environment, the course provides practical strategies for identifying suicide risk, asking direct and meaningful questions, de-escalating emotional distress, and building a connection that can help move a caller toward safety.