Building LifeBridges to Suicide Callers
Core Concepts
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Crisis Call Mastery
Building LifeBridges to Suicide Callers
Calls involving suicide risk require more than knowing what questions to ask. They require the ability to recognize risk, build connection, navigate difficult emotional states, and help a caller move toward safety.
Building LifeBridges to Suicide Callers is a one-day course designed specifically for 9-1-1 professionals who manage suicide-related calls. Grounded in current suicidology principles and adapted to the emergency communications environment, the course provides practical strategies for identifying suicide risk, asking direct and meaningful questions, de-escalating emotional distress, and building a connection that can help move a caller toward safety.
State Approvals
This course has been approved by the following organizations
Florida DOH
Georgia POST
Kentucky Law Enforcement Council (KLEC)
Massachusetts State 911
Michigan MCOLES
Michigan SNC
New Jersey OETS
North Carolina 911 Board Eligible
How will I grow?
Identify indicators of suicide risk and recognize factors that may increase or decrease immediate concern.
Apply direct, purposeful communication strategies to assess suicide risk and establish connection. Develop strategies for building a LifeBridge that supports cooperation, de-escalation, and movement toward safety.
Who is it for?
This course is designed for 9-1-1 telecommunicators, call takers, dispatchers, communications training officers, supervisors, trainers, and other emergency communications professionals who manage or support suicide-related calls.
What is it?
This is a one-day course focused on the assessment and intervention of suicide-related calls. The course introduces the LifeBridges approach, providing a flexible framework for building connection and guiding callers toward cooperation and safer outcomes.
Course Details
94%
of students say course was relevant and valuable to them.
95%
of students would recommend the course to a colleague.
4.8/5
Average instructor rating.
What our clients say about us...
Highly skilled instructors, excellent course materials, real impact that makes a difference.
Building LifeBridges to Suicide Callers
Awesome training. Learned so much!
Anonymous Student
Building LifeBridges to Suicide Callers
Very useful points to improve my skills and confidence in dealing with suicidal callers.
Anonymous Student
Building LifeBridges to Suicide Callers
This class was amazing.
Anonymous Student
Building LifeBridges to Suicide Callers
Highly recommend.
Anonymous Student
Building LifeBridges to Suicide Callers
This training was phenomenal. The instructor was very knowledgeable and presented the material in an engaging way.
Anonymous Student
Live-Virtual
$239.00
Crisis Call Mastery
Building LifeBridges to Suicide Callers
Core Concepts
Second Instructor Name
4:00 AM
-
1:00 PM
ET
Dec 9, 2026
(1 Day)
Richard Janka, PsyD
Live Virtual Session
In-Person
$259.00
Crisis Call Mastery
Building LifeBridges to Suicide Callers
Core Concepts
Second Instructor Name
3:00 AM
-
12:00 PM
ET
Jan 19, 2027
(1 Day)
Richard Janka, PsyD
7040 Stadium Drive
Kalamazoo, MI 49009-6272
Crisis Call Mastery
Available Sessions
No sessions are currently scheduled for this course. Please check back soon.
Get Certified
Crisis Call Mastery
Emergency Mental Health Dispatching + LifeBridges
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Mental health and suicide-risk calls require more than a scripted response. This comprehensive three-day course explores the psychological and emotional factors that influence caller behavior while strengthening practical skills in assessment, de-escalation, and intervention. Participants will learn to use the science-based LifeBridges Guiding Flex-Protocol to adapt their approach to the caller’s needs and support safer outcomes.
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