The plan was simple: bring 9-1-1 telecommunicators together and get them outside the PSAP to connect. Give them things they have a hard time getting when they are working in the PSAP environment.

Chaplaincy in 911 will change the fabric of Emergency Communication Centers nationwide.

My life story is filled with trauma, leading me unexpectedly to a career where I help people during their most challenging moments.

If you had told me I would be writing an article on peer support and mental health, I would have laughed at you.

Imagine a world where everyone is in everyone’s corner, and we all want each other to genuinely succeed.

Two 9-1-1 industry leaders have joined forces to advance best practices in supporting the mental health of emergency responders.

First responder culture is essential to the profession and should be valued, but it’s important to be mindful of potential issues...

I am approaching my 5-year mark as a 9-1-1 dispatcher and I'm beginning to see similarities between it and my athletic career.

Florida TERT is a team of highly trained dispatchers who deploy after major emergencies to provide mutual aid and peer support.

I am in a much better place now. It took me years to get here but I put in the hard work needed for my healing.

I remember exactly where I was that fateful morning...

A group of women in the 9-1-1 industry have formed a special community and they just celebrated their first birthday.

An openly gay public-safety dispatcher shares his experiences to celebrate Pride Month.

Mental health professionals share their insights about what Mental Health Awareness Month should mean to 9-1-1 dispatchers.

911TI has produced a short video series to help 911 professionals cope with extraordinary new stressors related to the COVID-19 pandemic.

First-responders share their stories of survival and healing in support of national "Mental Health Awareness Month".

The Resilient 9-1-1 Professional is available for purchase!