If you want to manage the most critical calls with confidence, promote healthier relationships in your center, and protect your own mental health, you've come to the right place.

Setting the Standard of Excellence
We specialize in designing curriculum for courses that call for expertise in mental health including Suicide Prevention, Trauma Management & Stress Reduction, and Relationships in the 911 Center. With in-depth input from Emergency Number Professionals, Jim Marshall, MA, has created a menu of outstanding courses especially for dispatchers. Enjoy learning more as you explore our site!

Qualified to Serve You... As a Certified EMDR Therapist (M.A., Clinical Psychology), Jim draws on more than 22 years of specialization in treatment of trauma, stress reduction, and complex relationship problems.

He has taught and presented at the local and national levels and conducted more than 25,000 hours of psychotherapy.

The result is good news for you: with more than 2000 emergency telecommunicators trained in his highly acclaimed course, Survive & Thrive in the Emotional Terrain of the 911 Center, the message is resoundingly clear: dispatchers greatly appreciate Jim's down to earth style of teaching, the unusual depth of knowledge he brings to psychologically complex topics, and the useful tools they go home with.