FACT: 9-1-1 PROFESSIONALS' RESOURCES MUST MEET OR EXCEED THE DEMANDS WE PLACE ON THEM.

Their performance and well-being depend on honoring this equation. That's why 911TI is passionate about equipping 9-1-1Pros with the training and tools they need. 

WE WORK IN FOUR REALMS TO ACHIEVE THIS MISSION

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1. PREPARING 9-1-1 PROFESSIONALS TO 

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A CLOSER LOOK

SURVIVE & THRIVE

RESILIENCE TRAINING  

WE BELIEVE

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9-1-1 PROFESSIONALS GUIDED BY EXPERTLY DESIGNED RESILIENCE TRAINING CAN TAKE GREAT CARE OF THEMSELVES AND EACH OTHER, ROCK THEIR CALLS, AND DISPATCH WITH EXCELLENCE.  

Emergency telecommunicators are truly our Very First Responders. They currently experience a high rate of PTSD, clinical depression and other stress-related conditions threatening their health and job retention. The demand placed on them typically exceeds the psychological resources they need. But it doesn't have to be that way. Communication centers can partner with 911TI to deliver expertly designed training in resilience and peer support, and build peer support teams. Together we can uphold the 911Pro's health, performance, inspire job retention, and boost PSAP morale.  

THROUGH 

OF

2. TRAINING and TOOLS for 

CALL

MENTAL HEALTH CRISES

MASTERY

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A CLOSER LOOK

WE BELIEVE

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ALL CALLERS HAVE EQUAL VALUE AND DESERVE EQUALLY EXCELLENT CARE BY 9-1-1 PROFESSIONALS. YET CRISIS CALLS ARE ENORMOUSLY CHALLENGING.

Most of our 911Pros strive to deliver excellent care to all callers struggling in mental crises, and irrespective of mental illness, race, sexual orientation and cultural differences. But dedication itself is not enough. They need to be equipped with a mindset, a skillset and the tools enabling their best human effort with every person. 911TI's subject matter experts build and deliver a full curriculum of courses and resources to achieve this goal. 

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3. CONSULTATION & TRAINING FOR LEADERS IN SHAPING

WORKPLACE
CONDITIONS

FOR A...  

RESILIENT WORKFORCE

WE BELIEVE

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LEADERS CARE ABOUT THEIR PEOPLE BUT AREN'T EXPERTS IN SECURING A RESILIENT WORKFORCE.

PSAP Managers want to do right by their people, and they want them to stay healthy while they produce high quality work in service to the public and field responders. To achieve these core objectives, leaders must initiate and maintain strategic wellness initiatives guided by subject matter experts. The 911TI Team has unparalleled expertise to partner with you every step of the way. 

A CLOSER LOOK

WE BELIEVE

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9-1-1 PROFESSIONALS ARE BUSY, AND THEY'RE SMART: THEY WANT MORE THAN FLASHY KEYNOTE SESSIONS AND COOKIE CUTTER SOLUTIONS. 

Our 911TI subject matter experts continuously create resources rich in substance: key note addresses to deliver genuine inspiration; published works for in-depth insights; virtual continuing education experiences to advance your knowledge on special topics; and tools to assess wellness and handle the worsts moments of life in the PSAP. We're all in!

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A CLOSER LOOK 

4. EMPOWERING THE GREATER 9-1-1 FAMILY with

SPEAKING
RESOURCES

LIVE, RECORDED & PUBLISHED WORKS

Our Chief Resource: Book now available!

Paperback & Kindle versions on Amazon.
For Bulk orders (25 or more) email us! 

Here's the bottom line for the Thin Gold Line...

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911TI is far more than just a training company:

We're your #1 Partner & Subject Matter Expert in Producing and Sustaining a 

RESILIENT 9-1-1 WORKFORCE!