Welcome to the Institute!
Consider this: the resources we provide our first-responders must meet or exceed the demands we place on them.
Your employee retention, your team's morale and their performance all depend on honoring this principle. 911 Training Institute provides the training and solutions to help your center live by it. That's our mission!
WE WORK IN FOUR REALMS TO ACHIEVE THIS MISSION
1. PREPARING 9-1-1 PROFESSIONALS TO
A CLOSER LOOK
SURVIVE & THRIVE
RESILIENCE TRAINING
WE BELIEVE
9-1-1 PROFESSIONALS GUIDED BY EXPERTLY DESIGNED RESILIENCE TRAINING CAN TAKE GREAT CARE OF THEMSELVES AND EACH OTHER, ROCK THEIR CALLS, AND DISPATCH WITH EXCELLENCE.
Emergency telecommunicators are truly our Very First Responders. They currently experience a high rate of PTSD, clinical depression and other stress-related conditions threatening their health and job retention. The demand placed on them typically exceeds the psychological resources they need. But it doesn't have to be that way. Communication centers can partner with 911TI to deliver expertly designed training in resilience and peer support, and build peer support teams. Together we can uphold the 911Pro's health, performance, inspire job retention, and boost PSAP morale.
THROUGH
OF
CALL
MENTAL HEALTH CRISES
MASTERY
2. TRAINING and TOOLS for
A CLOSER LOOK
WE BELIEVE
ALL CALLERS HAVE EQUAL VALUE AND DESERVE EQUALLY EXCELLENT CARE BY 9-1-1 PROFESSIONALS. YET CRISIS CALLS ARE ENORMOUSLY CHALLENGING.
Most of our 911Pros strive to deliver excellent care to all callers struggling in mental crises, and irrespective of mental illness, race, sexual orientation and cultural differences. But dedication itself is not enough. They need to be equipped with a mindset, a skillset and the tools enabling their best human effort with every person. 911TI's subject matter experts build and deliver a full curriculum of courses and resources to achieve this goal.
3. CONSULTATION & TRAINING FOR LEADERS IN SHAPING
WORKPLACE
CONDITIONS
FOR A...
RESILIENT WORKFORCE
WE BELIEVE
LEADERS CARE ABOUT THEIR PEOPLE BUT AREN'T EXPERTS IN SECURING A RESILIENT WORKFORCE.
PSAP Managers want to do right by their people, and they want them to stay healthy while they produce high quality work in service to the public and field responders. To achieve these core objectives, leaders must initiate and maintain strategic wellness initiatives guided by subject matter experts. The 911TI Team has unparalleled expertise to partner with you every step of the way.
A CLOSER LOOK
4. EMPOWERING THE GREATER 9-1-1 FAMILY with
SPEAKING&
RESOURCES
LIVE, RECORDED & PUBLISHED WORKS
A CLOSER LOOK
WE BELIEVE
9-1-1 PROFESSIONALS ARE BUSY, AND THEY'RE SMART: THEY WANT MORE THAN FLASHY KEYNOTE SESSIONS AND COOKIE CUTTER SOLUTIONS.
Our 911TI subject matter experts continuously create resources rich in substance: key note addresses to deliver genuine inspiration; published works for in-depth insights; virtual continuing education experiences to advance your knowledge on special topics; and tools to assess wellness and handle the worsts moments of life in the PSAP. We're all in!
Our Chief Resource: Book now available!
Paperback & Kindle versions on Amazon.
For Bulk orders (25 or more) email us!
Here's the bottom line for the Thin Gold Line...
911TI is far more than just a training company:
We're your #1 Partner & Subject Matter Expert in Producing and Sustaining a
RESILIENT 9-1-1 WORKFORCE!